Member Services Representative
Join Our Team as a Member Services Representative!
Are you passionate about providing exceptional customer service? LHH Recruitment Solutions is currently seeking a dedicated Member Services Representative for a dynamic client based in Sacramento, CA.
This is a fantastic opportunity to become the primary point of contact for members, providers, and other stakeholders.
This role offers a contract-to-hire arrangement and is an onsite position.
Compensation : $19-$20 per hour, DOE
Job Type : Contract to Hire
Responsibilities :
Serve as the first point of contact for members, addressing inquiries and concerns regarding their health insurance plans, including benefits, coverage, and claims.
Assist members with claims processing, ensuring accuracy and completeness, and resolving any issues that may arise.
Educate members on the features and advantages of their health insurance plans, offering guidance on maximizing their benefits.
Handle member complaints promptly and effectively, striving for satisfactory resolutions.
Maintain precise and current member records, including contact details and health histories.
Collaborate closely with healthcare professionals to ensure members receive optimal care and service.
Qualifications :
High school diploma / GED required.
Minimum of 2 years of call center experience.
Previous experience in the healthcare industry preferred.
Basic computer proficiency is essential.
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan.
Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law;
any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Pay Details : $ to $ per hour
Search managed by : Diana Bielawska
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan.
Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.
In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
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