Customer Support Technician

A company is looking for an Associate Customer Support Technician.

Key Responsibilities

Answer customer inquiries via phone, email, or chat regarding software applications

Triage and troubleshoot customer problems to document their nature

Provide professional and courteous customer service while resolving issues

Required Qualifications

1+ years of customer service experience

Experience working with technology and Microsoft applications

Experience in a real-time customer support center, preferably in B2B services

Confidence in learning about various technology applications and software

Experience with case management systems such as Salesforce or Jira