Retail/Warranty Technician

POSITION SUMMARY : This position is responsible to prepare and repair coaches and document all work performed on a repair order.

ESSENTIAL JOB FUNCTIONS

• Manage work assignment including flag time, cause and correction documentation, escalation to supervisors when repair time will exceed allotted time
• Experience performing Pre-Delivery Inspections to prepare an RV for customer delivery
• Knowledge of electrical and electrical diagnostics

o Including : 120AC and 12DC

o Inverters and converters

o Basic knowledge of AC electrical system theory and testing

• Inspect and complete battery maintenance
• Perform engine and generator oil changes
• Perform chassis lube
• Basic woodworking, cabinetry and skills
• Experience inspecting, diagnosing and determining repair or replacement of all major systems and components found in an RV

o Including but not limited to : Brakes, hydraulic systems, air conditioners, furnaces, water heaters, refrigerators, stoves, plumbing, slides, jacks, and LP / propane

Completing preventative maintenance on various RV components

o Including but not limited to : fuel filter, air filter, hydraulic filter, water separator, air dryer service, axle seals, slide & jacks, brakes, and exterior sealant

Experience installing RV accessories

o Including but not limited to : Hitches, brake controllers, slide out toppers, satellites, furniture, awnings, back up cameras, Wi-Fi extenders, mattresses, appliances, and vent covers

• Perform tire & brake checks
• Understanding and compliance with OEM and vendor warranty procedures
• Basic understanding of generator operation and maintenance procedures
• Maintain a safe and clean work environment
• Ensure the proper use, care and storage of all tools and equipment
• Provide high level quality repairs on all work assignments
• Attend all company required meetings and training
• Additional responsibilities as requested or required.

QUALIFICATIONS AND EXPERIENCE

• Minimum 1-year service technician experience or related fields preferred
• RVIA certification helpful but not required
• Prior technical experience in electrical, plumbing, or carpentry is highly desired
• Valid Driver's License and clean driving record to meet insurance requirements
• Must provide own tools
• Must have excellent customer service and communication skills, both verbal and written

PHYSICAL REQUIREMENTS

• Availability to work more than 40 hours a week including nights, weekends, and whenever needed to meet business needs
• Flexibility to cover changing work schedules as needed
• Ability to lift to 70 pounds
• Ability to repeatedly bend, stoop, reach, climb stairs, push and pull
• Must be able to stand / walk for extended periods of time
• Potential exposure to heights and hazards
• Exposure to environmental conditions include heat, cold, humidity, noise, dust and wetness
• Ability to work in changing climates and work outside for extended periods
• Ability to perform essential functions with or without accommodation

EDUCATION

• High School Diploma or equivalent
4 days ago