Call Center Representative - Part Time

Call Center Representative - Part Time

The Call Center Representative provides a welcoming and positive first impression of One Community Health by processing incoming calls regarding One Community Health Services and assisting callers with establishing care, making appointments and other One Community Health related services. This role is on-site at our Midtown location in Sacramento, CA (95811).

Essential Functions

• For each incoming phone call it is the responsibility of the Call Center Representative to prescreen patients by conducting concise, courteous and informed interviews by obtaining pertinent information to determine appropriate actions required.
• Answers a high volume of incoming calls using proper telephone etiquette and workflow processes
• Directs calls to the correct person or department or assists caller with request.
• Determines how best to handle the phone call and takes necessary action.
• Updates patient demographics by asking open-ended questions.
• Schedules appointments as requested and in accordance to established guidelines.
• Verifies insurance eligibility for new and existing patients seeking to schedule an appointment.
• Verify and properly document caller's information in accordance to company policy.
• Respond to patient inquiries and provide general information regarding services available at One Community Health.
• Conduct daily telephone appointment confirmations

Additional Duties

Education / Experience Required

De-escalation skills

Preferred

One Community Health endorses and supports the Americans with Disabilities Act of 1990 (ADA) and the California Fair Employment and Housing Act (FEHA) and is committed to providing reasonable accommodations to qualified individuals with disabilities who are applicants or employees who need accommodations. If you require an accommodation due to a disability to complete this application or you are experiencing difficulty submitting your application, please contact us at ochhumanresources@onecommunityhealth.com.

We only employ US citizens and non-US citizens authorized to work in the United States in compliance with federal law.