Citizens Branch Manager

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Description At Citizens, we’re focused on relationship-building and delivering exceptional customer experiences through every interaction. By fostering deep and lasting relationships, we drive customer loyalty while advancing our strategic goals to acquire, retain, and grow the business. As a Branch Manager (BM) , you will lead your team in exceeding customer expectations, nurturing relationships that drive long-term success.

In this role, you’ll spearhead branch performance, sales growth, and an outstanding colleague and customer experience. By leveraging inspirational leadership, collaborative partnerships, and sound operational practices, you will create and sustain a strong customer-centric culture. As both a leader and coach, you’ll help your team achieve individual and collective performance and sales goals through innovative solutions that address customer needs and deliver product and service value.

A successful BM thrives in a digital-first environment, showcasing the seamless accessibility of mobile and online banking platforms to customers. You’ll play a pivotal role in building a diverse talent pipeline, developing your colleagues to meet evolving business needs, and prioritizing their performance and growth. With a focus on continuous learning, you’ll implement coaching plans that inspire your team to achieve personal and branch-wide goals.

To succeed, you must effectively communicate business priorities in a way that energizes and empowers your colleagues to execute with confidence. As the branches execution and outcomes owner, you’ll combine financial acumen with strategic insights to guide decision-making and deliver results. Leading by example, you will direct all colleague and sales activities to ensure key targets are not only met but exceeded.

As a visible and engaged brand ambassador, you will connect with the local community to cultivate new customer relationships and deepen existing ones.

Responsibilities

• Lead branch performance and drive sales growth while delivering an outstanding customer experience.
• Coach and develop branch colleagues to achieve individual and team goals within a high-volume environment.
• Foster a customer-centric culture and partner with teams to implement innovative solutions that address customer needs.
• Leverage digital banking channels to enhance accessibility and convenience for customers.
• Build a diverse talent pipeline and prioritize colleague development and performance.
• Communicate business priorities clearly to energize and empower staff.
• Direct all colleague and sales activities to meet or exceed key targets.
• Represent the brand in the local community to cultivate new and deepen existing customer relationships.

Qualifications, Education, Certifications And / or Other Professional Credentials

Hours and Work Schedule

Employment type

Job function

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, disability, genetic information, marital status, military status, national origin, pregnancy, gender, gender identity or expression, race, religion, sexual orientation, or any other category protected by federal, state and / or local laws. We are committed to fostering an inclusive culture and treating everyone with respect and professionalism. Employment decisions are based on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

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