Senior IT Support Analyst

Precision Resources, a division of the Trimarc Group Inc has an immediate opening for Senior IT Helpdesk Analyst for a PERMANENT position. Great organization, undergoing large growth and is hiring to accommodate additional needs. This role will be responsible for providing advanced support to IT tickets assigned from the ITSM tool which may include installing, relocating, maintaining, and supporting end user computing hardware and software such as monitors, printers, VOIP phones and support software such as PC, mobile devices, printers, telephones, productivity applications and unified communications such as CISCO and TEAMS. Location : This position will require working onsite in Dothan, AL. Non-local residents encouraged to apply, relocation assistance offered Responsibilities : Provide advanced support for tickets routed from the ITSM tool from Level One Support to resolve problems for the organization’s technology devices, network, systems, and applications. Monitor, manage, update and resolve incidents & service requests. Analyze moderate to complex issues and take action to resolve directly or through advanced escalation. Pre-stage, image and install Windows Desktops & Laptops and related hardware & software. Troubleshoot and resolve end user hardware & software problems. Provide expert level support in troubleshooting desktop peripherals in the environment. Process requests such as user provisioning, video conference setup, support, and other requests. Create / Review / Update appropriate support documentation adhering to standard operating procedures and processes. Provide support to clients on software and hardware platforms. Interface with vendors for service of PCs and related hardware. Escalate complex issues as defined in standard operating procedures. Requirements : 4+ years in a Service Desk Analyst role Knowledge of enterprise workstation (Desktop & Laptop) technologies Experience with MS Windows 10, Active Directory, O365 & Microsoft Outlook Experience with Anti-virus software Experience troubleshooting & supporting Citrix and cloud applications Mobile device management & support using Microsoft InTune Remote access technologies (VPN, Azure Virtual Desktop) Experience with on-boarding, off-boarding Windows imaging & performing Installs / Moves / Adds / Changes on devices Microsoft Teams experience Relevant degree or certification(s) preferred or equivalent experience Strong written & oral communication skills Strong customer service skills Must have a US Citizenship or US Green Card Must be willing to work onsite. Apply directly to this position : https : / / evoportalus.tracker-rms.com / PrecisionResources / MyLite?id=1249 View all of our open positions at : www.precisionresources.org / careers Precision Resources, a division of the Trimarc Group Inc., is one of the fastest growing consulting and recruiting firms providing top-tier Information Technology professionals in the southeast. Our IT Consulting and Recruitment Division is strengthened with our ability to match talented and experienced Information Technology professionals to the unique business needs of our clients. Our team-based approach allows us to combine our experiences in the IT industry to develop effective, customized solutions quickly and efficiently. Since we focus on building long-term relationships, we are always striving to provide higher quality service and produce better results. We have become a strategic partner for Fortune 500 firms as well as small to medium sized companies because of the ability to quickly develop effective, customized solutions for time-sensitive initiatives for our clients. From contract and consulting, to contract to hire and permanent placement, Precision Resources has a solution to meet your needs.