Business Office Associate - Full Time

Job Opportunity At CarMax

CarMax, the way your career should be! Under general direction from the Business Office Manager, this position is responsible for providing exceptional customer service in a fast paced, team-oriented environment through the facilitation of the sales, auction, and appraisal process. These processes include responsibility for cash management, processing and auditing of paperwork associated with sales, and providing exceptional customer service by answering questions and handling incoming calls.

Essential responsibilities include :

• Assists store personnel and all store departments in their daily functions while adhering to CarMax guidelines
• Provides customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions and explaining paperwork process.
• Seeks win / win solutions for the customer and partners appropriately
• Processes paperwork associated with retail / wholesale automobile sales
• Processes auction sales, dealer registration, and / or appraisal lane purchases
• Manages multiple pay types including receiving and counting money, distributing funds, preparing deposits and handling of the safe with considerations to security and loss prevention.
• Processes paperwork affiliated with the state DMV
• Mentor new Business Office Associates, as well as, train other store departments on Business Office process and procedure
• Clerical responsibilities may include, but is not limited to : copying, filing, reconciliation of missing dealer plates or information and data entry into Microsoft Excel and proprietary systems as required for logging vehicle registration tags.
• Answers multi-line phone system, responds to callers' needs and direct calls as appropriate.

Learn and succeed as part of a team :

Qualifications :