Sr. Support Engineer, VMwareLanceSoft • Pleasanton, CA, United States

Sr. Support Engineer, VMware

LanceSoft • Pleasanton, CA, United States

12 days ago

Job type

Full-time

Job description

Pay rate : $80 - $83 / hr on W2

Title : Sr. Support Engineer, VMware

Location : Remote USA - Fully Remote

Duration : 12 months

Nice to Have :

10+ years of Experience

JOB DESCRIPTION

Sr. Support Engineer, VMware.

A global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,300 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on

as their trusted enterprise software solutions provider. To learn more, and connect with
on Twitter, Instagram, Facebook, and LinkedIn. (IR-RMNI).

We are actively seeking a Sr. Support Engineer, VMware. This role will be based in US and requires US citizenship.

Position Summary

The role of the Sr. Support Engineer, VMware is to provide exceptional remote-based support for mission-critical VMware components as part of our global VMware Services support team.

Essential Duties and Responsibilities

Evaluate complex customer issues using methodical troubleshooting based on expert knowledge of VMware functionality and develop an action plan to resolve issues

Provide hands-on assistance to end users via remote client connectivity or collaborative web meeting

Work closely with end users on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experience

Replicate reported issues as needed for troubleshooting

Provide new or modified configuration to resolve incidents

Advise end users on application functionality and capabilities

Recommend changes to client training based on incident volumes and trends

Create scripts to identify, analyze and correct data issues

Thoroughly document remediation, test results, and approvals

Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours

Collaborate with team members in a virtual team environment to extend field experience to different client situations

Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience

Additional Duties & Responsibilities

Participate in a 24x7x365 On Call rotation with other team members.

This position is required to support clients in specific business hours

Experience

10+ years of VMware experience across the VMware technology footprint

Technical and functional expertise with solid understanding of vSphere, vCenter, NSX, vSAN, Aria, SRM, and Skyline Collector.

Expertise with VMware including full life-cycle implementation experience, configuration, and administration of VMware

Knowledge of VMWare maintenance / patching mechanics and VMware architecture

Demonstrable history solving complex problems across multiple components

Work closely with client VMware SMEs and Management

Skills

Superb trouble-shooting skills and tenacity in problem solving

Passionate focus on customer support and the ability to build long term, successful working relationships with Clients

Strong knowledge of key application functionality

Excellent English communication skills - verbal & written are required

Attention to detail and the ability to learn quickly

Extreme focus on Client satisfaction

Ability to work calmly and professionally in high pressure situations

The ability to work remotely from a home-based office in a virtual environment

Desired Qualifications

The best candidates will have knowledge of multiple VMWare components across multiple releases including proficiency with VMWare component business processes, navigation mechanics, configuration requirements, integrations, and knowledge of underlying technology.

Education

Bachelor's Degree in computer science or related field or equivalent experience

Language

Fluent English

Location

Candidates must be based in the United States and requires US Citizenship

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Vmware Engineer • Pleasanton, CA, United States

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