Vice President of Technical Services
ConfidentialSan Antonio, TX, United States- Full-time
Vice President of Technical Services
About the Company
Top provider of agile commission solutions
Industry
Computer Software
Type
Privately Held, VC-backed
Founded
2017
Employees
201-500
Funding
$101-$200 million
Categories
- Data Integration
- Management Information Systems
- SaaS
- Sales
- Software
- Technology
- Information Technology & Services
Specialties
About the Role
The Company is in search of a VP of Technical Services to spearhead a transformative strategy that unites customer education, professional services, and technical support teams. This pivotal role is focused on revolutionizing the delivery of technical services, with a strong emphasis on reducing support dependency, accelerating time-to-value, and empowering customers to self-solve with confidence. The successful candidate will be responsible for crafting and championing a bold vision for technical services, launching self-service experiences, and overhauling education programs to prioritize embedded, contextual product guidance. Operational excellence and customer impact are key, with a requirement to engage with customers, surface product gaps, and establish KPIs aligned to digital adoption and customer value realization.
Candidates for the VP of Technical Services position at the company should have a background in post-sales functions, product leadership, or strategy roles within high-growth SaaS or product-led organizations. The role demands a leader with a proven track record of innovation, creative problem-solving, and the ability to drive transformational change. Visionary leadership, change orchestration, and a customer-obsessed, data-oriented approach are essential. The ideal candidate will be highly collaborative, influential, and adept at setting and monitoring ambitious goals. Experience in digital transformation, product management, design thinking, or leading AI- or automation-forward initiatives is a plus.
Hiring Manager Title
SVP of Customer Experience
Travel Percent
Less than 10%
Functions
Create a job alert for this search
Vice President Of Service • San Antonio, TX, United States
- Promoted
Remote Technical Support Representative
TradeJobsWorkforce78226 San Antonio, TX, US
Director of Business Systems
RockAsphaltSan Antonio, TX, us- Promoted
Manager Staff Education-Informatics
University HealthPLEASANTON, Texas, United States- Promoted
- New!
Travel CT Technologist
Triage StaffingLive Oak, TX, US
Vice President, Cardiovascular Services
University Health System- San AntonioSan Antonio, Texas, United States, 78229- Promoted
Senior Vice President, Development
Texas StaffingSan Antonio, TX, US- Promoted
VP of Operations
TradeJobsWorkForce78203 San Antonio, TX, US- Promoted
VP of Sales - Remote
TradeJobsWorkForce78298 San Antonio, TX, USVice President, Associate Administrator - Community Hospital
University Health System- San AntonioSan Antonio, Texas, United States, 78229- Promoted
Vice President of Operations
Integrated Human CapitalSan Antonio, Texas Metropolitan Area, United States- Promoted
Campus Operations Director
River City Community ChurchSchertz, TX, US- Promoted
LVN Corrections
University HealthPLEASANTON, Texas, United States- Promoted
- New!
VP of Commercial Operations
Sword HealthSan Antonio, TX, US- Promoted
Clinical Staff Education Manager RN
University HealthPLEASANTON, Texas, United States- Promoted
Dialysis Nursing Director
University HealthPLEASANTON, Texas, United States- Promoted
LVN Clinic Supervisor
University HealthPLEASANTON, Texas, United States- Promoted
Vice President, Finance
CHRISTUS HealthNew Braunfels, TX, US- Promoted