IT Services Specialist III

Overview

York Technical College, a member of the South Carolina Technical and Comprehensive Education System, is a public, two-year institution of higher education that offers a variety of associate degrees, diplomas, and certificates. Through maximizing student success, the College seeks to contribute to the economic growth and development of York, Lancaster, and Chester counties and of the State.

Responsibilities

• Provide Desktop support for faculty and staff on the main campus and satellite centers for Apple MACs, Windows PCs, printers, iPads, tablets pcs, and other mobile devices. Contacts and assists field service or tech support when warranty or contract equipment malfunctions. Maintains inventory database to reflect equipment replacement or moves. Maintain the master PC configuration images for all the various makes and models of PCs used on campus. Protects and preserves user data while imaging.
• Provides support to the helpdesk, including weekend rotational on-call support. Responds to calls / tickets in our helpdesk ticketing system regarding issues for the PC equipment or software. May provide limited direction for the part?time / temporary computer technicians and assists them with the daily maintenance, repair, and installation of computer equipment.
• Installs and maintains various workgroup network devices (switches, hubs, and cabling) Assist with the deployment and installation of local campus and extension campus wireless access points.
• Participates in the support of customers when using cloud services or on premise infrastructure, such as maintenance of Active Directory accounts, Office 365, multi?factor authentication, or back?up of PCs.
• Provides support for other departments with IT needs during college events such as Enrollment Services and Tech Fairs, testing new IT services being implemented within the college, helping to deploy new technology campus wide, or assisting the inventory clerk in tracking computer inventory.
• Performs other duties as required.

Qualifications

Applicants indicating degree(s) on the application may be required to provide unofficial copies of transcripts in the application process and official transcript upon hire.

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