Supervisor Member Services

Description

JOB SUMMARY

This job is responsible for supervising member service call center and ensuring timely, professional, and courteous responses to all customer inquiries and complaints, appropriately referring inquiries to other areas as necessary for resolution.

Investigate escalated member inquiries. The incumbent may be required to make routine medical approval decisions.

You must be a West Virginia Resident to be considered for this role.

ESSENTIAL RESPONSIBILITIES

• Manage the departmental operations and day-to-day functions.
• Handle escalated calls from members, state agencies, providers and vendors.
• Coach and counsel employees.
• Prepare reports for various internal and external areas for trends and statistics.
• Create and maintain quality and training programs for department.
• Responsible for on-call emergency contact for nights and weekend support.
• Other duties as assigned or requested.

QUALIFICATIONS

Minimum

• High School Education or GED
• 1 year of experience in supervisory position
• 3 years of experience in customer service and / or health industry environment

Preferred

Bachelor’s degree

Skills

None

SCOPE OF RESPONSIBILITY

Does this role supervise / manage other employees?

WORK ENVIRONMENT

Is Travel Required?

Pay Range Minimum : $50,200.00

$50,200.00

Pay Range Maximum : $90,300.00

$90,300.00

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation / gender identity or any other category protected by applicable federal, state or local law.

Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation / gender identity, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities / Women / Protected Veterans / Disabled / Sexual Orientation / Gender Identity ()

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