B2B Carrier Partnerships Leader

Carrier (B2B) Partnerships Success Manager

We are seeking a Carrier Partnerships Success Manager to drive and nurture Carrier relationships while ensuring a seamless partner experience. This role blends relationship management, business development, analytics, and client success, making it ideal for professionals experienced in Carrier Partnerships, Relationship Management, Life / LTC or P&C Insurance, or Client Success roles.

The ideal candidate will have a proven track record of managing carrier partnerships, ensuring partners have a smooth implementation process, and driving growth of products & services via cross-sell / up-sell and tactic expansion. Candidate will also have experience managing a small team of professionals, leveraging coaching and accountability with autonomy to support clients and team members.

Carrier Relationship Management & Client Success

• Serve as the primary point of contact for Carrier partners, ensuring a seamless experience from onboarding through ongoing relationship management.
• Maintain and grow existing Carrier relationships (including USLI), optimizing engagement and product / service adoption
• Build deep relationships with key client members to generate trust and shared goal mindset
• Actively identify new opportunities for shared growth or client issue resolution, bringing insights from across carrier footprint or other verticals
• Identify cross-selling opportunities and support marketing efforts in co-creating partner campaigns; build strong understanding of CareScout products and services
• Collaborate with product and engineering teams to address technical requirements for implementation and proper internal prioritization based on business case value.
• Oversee standard reporting, issue resolution, and process improvements to enhance partner experience.
• Develop KPIs and performance tracking metrics to assess and improve partner success.
• Present insights and strategic recommendations to internal leadership and partner stakeholders. As appropriate provide corrective action support or exit partnerships that no longer provide value

Business Development

What you bring

Employee Benefits & Well-Being

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