Talent.com
Robert Half
Administrative & Customer Support Practice DirectorRobert Half • CHARLOTTE
Administrative & Customer Support Practice Director

Administrative & Customer Support Practice Director

Robert Half • CHARLOTTE
30+ days ago
Job type
  • Full-time
Job description

Job Summary



The primary responsibility of the Practice Director is to maintain a consistent above average performance metrics, provide business generation leadership, motivation and direction to the staffing professionals whom they supervise, participate in the recruitment of new hires, and effectively communicate with all levels within the organization.

Key Core Competencies:

Results and Execution (Drive & Operational Execution)

  • Drive revenue generating activities/practice group performance.

  • Execute operational focus areas.

  • Meet productivity standards, individual and staff practice group.

  • Effectively manage time, plan and multi-task.

  • Make quality decisions.

Infrastructure (Resource Management)

  • Reach target performance metrics, individual and staff.

  • Attract and source.

  • Train, develop and retain staff.

Business Analysis

  • Achieve pricing goals.

  • Expert knowledge of practice group.

  • Quickly recognize and act upon business trends on daily/weekly basis.

Communication/Collaboration

  • Effective communication (feedback, difficult messages and expectations)

  • Promote a culture of collaboration.

  • Motivate, inspire and lead by example.

  • Provide recognition and celebrate successes.

  • Manage change efforts.

  • Facilitate resolution with internal staff, clients and candidates.

  • Conduct effective meetings.

Customer Focus

  • Lead customer retention and expansion strategy.

  • Build customer loyalty by providing superior service.

  • Execute and differentiate Core 4 principles.

Leadership Approach

  • Leads with character, builds trust, respect and credibility through actions and behaviors.

  • Promote and support an inclusive work environment where diversity, equity and inclusion are championed.

  • Aware of and accepts responsibility for own actions and behaviors.

  • Create a positive, collaborative team culture.

  • Strives to understand and support others.

  • Follow through on commitments.

  • Treats others fairly and consistently.

Business and HR Responsibilities:

  • Business generation, revenue and pricing goals: Based on location.

  • # of practice groups: 1 practice group.

  • Total Headcount: up to 4 including practice director.

Qualifications:

  • 1+ years talent solutions and/or management or equivalent experience required.

  • Proven performance in Talent Manager role.

  • Demonstrated success in business generation, leading and driving business development.

  • Excellent communication, presentation and problem-solving skills.

  • Proficient in MS Office, databases and other technology systems.

Required Education:

  • Bachelor’s Degree or equivalent, preferred

Top Reasons to Work for Robert Half:

  • EXCITING CAREER OPPORTUNITIES WITH THE INDUSTRY LEADER – For more than 70 years, our history of success and strong client relationships provide a level of stability few companies can match.
  • PERFORMANCE = REWARD – We offer exceptional earning potential and a competitive benefits package, including a base salary; paid time off; group health, life and disability insurance; and retirement savings plans.
  • UPWARD MOBILITY – With more than 300 locations worldwide, we provide excellent career advancement potential, both locally and beyond.
  • TOOLS FOR SUCCESS – We provide world-class training, client relationship management tools and advanced technology to help you succeed.
  • RESPECTED WORLDWIDE – Robert Half has appeared on FORTUNE magazine’s list of “Most Admired Companies” since 1998, as well as numerous “Best Places to Work” lists around the world.
  • OUTSTANDING CORPORATE CITIZENSHIP – We believe in an “Ethics First” philosophy, which means we are committed to social responsibility, promoting inclusion and diversity in the workplace, and actively participating in communities where we live and work. Learn more by downloading Robert Half’s Corporate Citizenship Report at roberthalf.com/about-robert-half/corporate-responsibility.

You may submit your application materials online or call 1.877.912.6253 for additional ways to apply.

Robert Half Inc. is an Equal Opportunity Employer. M/F/Disability/Vet

JOB LOCATION

NC CHARLOTTE
Create a job alert for this search

Administrative & Customer Support Practice Director • CHARLOTTE

Similar jobs

Center Director

Join ParachuteCharlotte, NC, US
$100,000.00 yearly
Full-time
Quick Apply

PLEASE NOTE THAT THIS APPLICATION REQUIRES RELOCATION TO ONE OF THE FOLLOWING LOCATIONS:.We’re building a better way to donate plasma — one that’s fast, friendly, and powered by smart technology - ... Show more

Risk Assessment Specialist (CHARLOTTE)

USAADenver, North Carolina, United States
Full-time

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice.We seek to be the #1 choice for the military... Show more

 • Promoted

Work from Home – Product Feedback Support - $25-$45 per hour

GL Lake Norman of Iredell, North Carolina
$25.00–$45.00 hourly
Remote
Full-time

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market. Show more

 • Promoted

PT Customer Lead

Food LionCharlotte, NC, United States
Full-time

USA-NC-Charlotte-3009 Plaza Road E 34Rd S.Store 00822 Front End (7215586).Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957.Today... Show more

 • Promoted

AVP, Practice Mgt Consultant

LPL FinancialFort Mill, SC, United States
Full-time

Do you have at least 7 years of consultative sales success in the financial services industry and your FINRA Series 7 and 66 (or both 63 and 65) licenses?.Are you: (1) passionate about helping fina... Show more

 • Promoted

Work From Home Administrative Assistant Admin - Part Time Panelists Needed

ApexFocusGroupStatesville, North Carolina, US
Remote
Full-time +1

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Administrative Assistant admin experience ... Show more

 • Promoted

Remote Product Support Online - $25-$45 per hour

GLOCPAStatesville, North Carolina
$25.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Customer Support Specialist (Remote)

WB Cargo ServiceCharlotte, NC, United States
Remote
Part-time

WB Cargo Service is hiring a Customer Support Specialist (Remote) in Charlotte.This flexible part-time position is ideal for detail-oriented individuals with strong communication skills.No prior ex... Show more

 • Promoted

Sales Director, Insurance (Software sales) - USA

QuantexaCharlotte, NC, US
$164,900.00 yearly
Full-time
Quick Apply

Do you ever have the urge to do things better than the last time? We do.And it’s this urge that drives us every day.Our environment of discovery and innovation means we’re able to create deep and v... Show more

Director, ICDR

American Arbitration Association Inc.Charlotte, NC, US
Full-time

We are actively recruiting for a Director of the International Centre for Dispute Resolution (ICDR) to deliver case management services, drive business development, promote ICDR services, and ensur... Show more

PT/PRN Mental Health Administrative Support Specialist

Trusted Results Therapy Group LLCRock Hill, SC, United States
Part-time

Mental Health Administrative Support Specialist.Trusted Results Therapy Group is seeking a friendly, professional, and highly organized PT/PRN Mental Health Administrative Support Specialist to joi... Show more

 • Promoted

Procurement Transformation and Automation Consultant

Lincoln FinancialCharlotte, NC, United States
Full-time

Procurement Transformation and Automation Consultant.The Consultant, Procurement Transformation and Automation advances Lincoln's procurement digital and AI maturity by redesigning intake to procur... Show more

 • Promoted

Tech PR Account Director (Contract / Permanent + fully remote)

Sonus PRCharlotte, NC, United States
Remote
Permanent

We're looking for someone special.Hard-working, intelligent and organized we need all of those, but we need something more.We need someone that needs to deliver great service to clients, just becau... Show more

 • Promoted

Operations Director

Crash ChampionsROCK HILL, South Carolina, US
Full-time

As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.The co... Show more

 • Promoted

Customer Success Partner

Sealed AirCharlotte, NC, United States
Full-time

The Customer Success Partner will be responsible for building strong relationships with our clients, ensuring their ongoing success and satisfaction with our products/services, and driving long-ter... Show more

 • Promoted

Senior Customer Resolution Specialist

First AmericanFort Mill, SC, United States
Full-time

Customer Resolution Specialist.The Customer Resolution Specialist is responsible for providing high level customer service and focuses on researching and resolving customer escalations through phon... Show more

 • Promoted

Customs Support

IconmaFort Mill, SC, United States
Full-time

Our client, a manufacturing company, is looking for a Customs Support for their Ft.Automate report execution, data formatting, and data updates to support import and export compliance operations.De... Show more

 • Promoted

Senior Associate - Product, User and Platform Support, Product Operations

Capital OneCharlotte, NC, United States
Full-time +1

Senior Associate - Product, User and Platform Support, Product Operations/h2pAs a Process Manager at Capital One, you will be part of a smart, talented team responsible for creating and enhancing p... Show more

 • Promoted

Administrative Support Worker

Aramark CorporationHuntersville, North Carolina, United States
Full-time

Job Description The Administrative Support Worker is responsible for assisting management with administrative tasks including, but not limited to, ordering, data entry, filing, etc.The Administrati... Show more

 • Promoted

Director of Customer Experience

Solve IMGCharlotte, NC, US
Full-time
Quick Apply

Solve Industrial Motion Group strives to be the trusted source for engineered bearings and power transmission solutions.Supported by a diverse range of products within Solve’s brand portfolio... Show more