Community Health Worker - Supportive Housing Services Adult System

Qualified candidates please send resume to : Nelson Gomes at [email protected]

Job Summary : The Community Health Worker-Supportive Housing Services Family System will be responsible for community outreach, navigation, and supportive housing services to the clients of East County Housing, this includes families with at least one minor.

The CHW builds relationships with homeless neighbors, provides advocacy, and assist with connecting individuals experiencing homelessness with services and housing.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Outreach tasks include but are not limited to :

• Requires willingness to travel and engage with community members, occasionally including some weekends.
• Participate in outreach efforts in a variety of settings (e.g. street outreach, encampments, through partner organizations and agency referrals, and transitional and emergency shelters) that takes this position outside of the controlled work environment, including unpaved paths.
• Initiate contact with unsheltered community members to develop relationships through frequent outreach visits to foster trust building.
• Identify and assist eligible community members with navigation of appointments and follow-ups to ensure successful utilization of program resources.

Navigation tasks include but are not limited to :

o Assist clients with accessing resources and referring to appropriate resource

o Identify appropriate permanent housing options for clients

o Assist clients with housing applications, completing supportive and subsidized housing paperwork, surveying the rental market for affordable housing, and advocating for clients with prospective landlords

o Identify employment opportunities for clients

o Cultural mediation among communities and the Social Service Systems

Supportive Housing Services tasks include but are not limited to :

o Coaching and social support :

• Confer about obstacles preventing participation in programs and identifying means of overcoming these obstacles.
• Advocate for clients as they navigate systems.

o Care coordination

Encourage and support client participation in activities and events that increase ability to remain linked to care and / or behavioral health care.

Case management

• Develop a case plan with short and long-term goals that address barriers to obtaining services and / or housing.
• Monitor and evaluate each client's progression toward their goals and modify the plan if necessary.
• Maintain computerized communication, client notes, and other reports Store, maintain, and protect the integrity and security of community members’ files
• Process paperwork according to HIPPA guidelines, and maintain all information securely and confidentially

Provide consistent record keeping, documentation, and communication to all clients assisted.

• Build individual and community capacity for resilience.
• Support the organization's commitment to equity, diversity, and inclusion by fostering a

culture of open mindedness, cultural awareness, compassion, and respect for all individuals.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty

satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Drive to appointments to assist clients; a valid driver’s license, reliable vehicle, and

insurance is required. Mileage reimbursed by Rockwood CDC.

Provide supportive case management services to shelter families or houseless

individuals to obtain permanent affordable housing, secure financial stability, and

achieve self-sufficiency.

• Excellent organization and prioritization, attention to detail, and multi-tasking abilities.
• Excellent communication and active listening skills that include cultural responsiveness.
• Ability to work well independently and with others in the office and in the community.
• Knowledge of computers and applicable computer programs such as Microsoft 365;

must be able to pass basic computer proficiency test.

• Understanding of the community development process.
• Ability to find and leverage community resources.
• Ability to maintain confidentiality when working with sensitive information.

Education and / or Experience

• Minimum of High School Diploma or equivalent.
• Minimum of 2 years of case management experience.
• Experience working in a community-based organization.
• Must attain and maintain an OHP Assister certification.
• Must maintain and / or obtain Community Health Worker certification within six months

of hire.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies :

Community Engagement

• Community Context : Understanding and engagement of issues affecting the community.
• Cultural Context : Tailoring approaches based on understanding of norms, values, and

traditions of different cultures.

Community Development : Improving the quality of life for community members by

involving them in the design, planning, and implementation of various initiatives and

projects

Lived Experience : Sharing similar experiences as community members and translating

experiences to inform work.

Personal Values

Cultural Humility : Recognizing biases, embracing diversity, seeking to understand

diverse perspectives, and promoting inclusivity and respect for all cultures.

• Ethics : Demonstrating ethical decision-making and adhering to ethical standards.
• Adaptability : Demonstrating resilience and flexibility when faced with changes or

challenges.

Emotional Intelligence : Understanding and managing emotions, considering emotional

impact of actions or decisions, and creating an emotionally supportive and empathetic

organizational culture.

Interpersonal Skills

Communication : Demonstrating written and verbal communication skills for engaging

with stakeholders, team members, and the community.

Feedback : Providing constructive feedback and actively seeking feedback in order to

grow.

Collaboration : Demonstrating respect and inclusion while working with diverse groups,

including stakeholders, team members, and the community.

Conflict Resolution : Addressing conflicts and finding solutions that promote a positive

environment.

Leadership

Project Management : Planning and executing on projects, leveraging systematic

approach and organizational skills.

Initiative and Follow Through : Proactively identifying opportunities, taking action to

address challenges, and completing tasks on time.

Leadership : Setting clear and strategic direction, motivating others, and fostering a

positive organizational culture.

Critical Thinking

Research and Analysis : Identifying and analyzing relevant sources of information to

generate insights and recommendations.

• Strategic Thinking : Leveraging organizational strategy and context to prioritize goals and plan for the future.
• Problem Solving : Identifying and resolving issues through a systematic and data-driven

approach.

Systems Thinking : Understanding that systemic problems need systems-level solutions

that address barriers and create long-term change.

Technical Skills

Technology Proficiency : Demonstrating technology proficiency across a wide range of

software and tools.

Financial Literacy : Understanding of financial concepts and how to interpret financial

documents.

Physical Demands and Work Environment

The physical demands and work environment described here are representative of those an

employee encounters while performing the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, use

hands to finger, handle, or feel, talk and listen, and must regularly stand and walk.

• Specific vision abilities required by this job include :
• Close vision (clear vision at 20 inches or less).
• Distance vision (clear vision at 20 feet or more).
• Color vision (ability to identify and distinguish colors).
• Depth perception (three-dimensional vision, ability to judge distances and spatial

relationships).

Ability to adjust focus (ability to adjust the eye to bring an object into sharp

focus).

• The employee may occasionally lift up to 25 lbs.
30+ days ago