VP of Operations, Healthcare Food Service

VP of Operations, Healthcare (Food Service)

Remote with Travel

Who we are

Founded in 1986, Thomas Cuisine is an award-winning, privately held contract food service company. We advocate the healing power of whole foods and believe in preparing scratch-made cuisine fresh each day.

Every Thomas Cuisine team member is an ambassador, carrying out our mission, reflecting our values, and building relationships while "doing the right thing".

What’s in it for you

As part of our cohesive leadership team, you will have the opportunity to steer a growing company with partners who care just as much about strategic, purposeful growth as you do.

You will be inspired by like-minded leaders who are driven by our REAL foods mission and are actively changing how the world eats, one meal at a time.

As much as you will help us grow our business, you too will grow as a professional and as a leader by simply being part of a team that believes in honest feedback, accountability, and helping each other get stronger.

Benefits :

Medical, Dental, and Vision with several plans to choose fromVirtual HealthcareLong-Term Disability401(k) Retirement Plan (with company match)Paid Bereavement and Family Care LeaveGenerous Paid Time OffHealth and wellness programsProfessional development opportunities

Your Impact

As the Vice President of Operations for our Healthcare food service business vertical, you will play a pivotal role in shaping the strategic direction and operational excellence of our organization's healthcare food services.

You will lead diverse teams, innovate standards, and exceed expectations at every turn. With a keen focus on financial goals and regulatory compliance, you're driving excellence while fostering team engagement and building lasting relationships.

You're not just overseeing operations; you're shaping the future of hospitality with every decision.

Your contributions will be instrumental in :

Leadership and Supervision :

• Supervise Regional multi-state teams and articulate a clear vision.
• Hold regular touch bases with leaders and organize District Manager meetings.
• Support new business openings and contribute best practices via various platforms.
• Provide oversight to an operations support function.

Operations :

• Operationalize strategic plan and ensure contract compliance and renewal processes.
• Interface with various departments and develop standardized operating tools.
• Collaborate to innovate concepts and programs and measure client satisfaction.
• Review and align development plans with company strategy.

Client Relations :

• Interface professionally with clients, team members, and customers.
• Conduct bi-annual business reviews with clients and ensure contractual commitments.
• Discuss progress toward initiatives and ensure alignment with client priorities.
• Conduct negotiations and amendments in a timely manner.

Human Resource Management :

• Communicate effectively with team members and provide constructive feedback.
• Demonstrate and promote company and client cultures, values, and philosophies.
• Ensure compliance with human resource policies and procedures.
• Hire, orient, develop, and coach leaders and maintain a professional demeanor.
• Develop succession and growth plans and encourage safety and wellness programs

Learning and Development :

• Attend industry events and contribute to training and development.
• Promote learning programs and oversee individual development plans.
• Conduct touch-base conversations regarding performance and development goals.
• Encourage collaboration and cross-district support

Finance :

• Oversee budgeted PCI, EBITDA, and client financial obligations for the region.
• Hold District Managers accountable for financial stewardship and budget compliance.
• Analyze financial statements and benchmark business segments.
• Address purchasing opportunities and uphold internal controls.
• Make sound business decisions and develop capital plans to support innovation and growth.

What you will need

• Bachelor’s degree in business administration, operations management, or related field. MBA encouraged.
• Proven track record of success in a senior operations management role with at least 10 years of experience managing food service operations.
• Strong leadership skills with the ability to inspire and motivate teams to achieve exceptional results.
• Excellent analytical and problem-solving abilities, with a keen eye for identifying operational efficiencies and implementing effective solutions.
• Proficiency in strategic planning and financial management.
• ServSafe Certified
• Position may require travel >

50% of time.

Key Success Characteristics :

Demonstrate servant leadershipModel trust, honesty, integrity, and fairnessBuild team comradery within districtSeek to understand firstBe disciplined in approach to managing expectationsBe open to new ideasChallenge yourself and your team to learn and growRecognize your team frequentlyShow willingness to try and be humble and admit when wrongTake care of your health and wellnessRecognize our collective experiences are results are better than any individual’s

If you are a hospitality professional passionate about enriching the lives of others through exceptional dining experiences, we invite you to bring your expertise to our community.

Join us in creating a dining and culinary experience that reflects our commitment to our customers' and patients' well-being and satisfaction.

Our commitment to you

At Thomas Cuisine, we are dedicated to fostering a diverse, equitable, inclusive workplace where every individual feels a sense of belonging.

We know that this commitment is an ongoing journey, and we will strive to improve and adapt as we grow. Our DEIB commitment is not just a statement but a living part of our company culture.

REAL Food Genuine Service Enduring Relationships