Restaurant General Manager

Summary of Position :

Oversee and coordinate the planning, organizing, training, and leadership necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation. Build sales through the marketing of your own store and branding.

Duties and Responsibilities :

Understand completely all policies, procedures, standards, specifications, guidelines, and training programs

Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times

Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking, and serving standards

Achieve company objectives in sales, service, quality, the appearance of facility and sanitation, and cleanliness through training of employees and creating a positive, productive working environment

Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures

Make employment and termination decisions

Fill in where needed to ensure guest service standards and efficient operations

Continually strive to develop your staff in all areas of managerial and professional development

Prepare all required paperwork, including forms, reports, and schedules in an organized and timely manner

Ensure that all equipment is kept in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs

Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures

Oversee and ensure that the restaurant policies on employee performance appraisals are followed and completed on a timely basis

Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor objectives are met

Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair, and consistent corrective action for any and all violations of company policies, rules, and procedures

Fully understand and comply with all federal, state, county, and municipal regulations that pertain to health, safety, and labor requirements of the restaurant, employees, and guests

Develop, plan and carry out all restaurant marketing, advertising, and promotional activities and campaigns

Qualifications : Be 21 years of age

Be able to communicate and understand the predominant language(s) of the restaurant’s trading area

Have knowledge of service and food and beverage, generally involving at least 3 years of FOH operations and / or assistant management positions

Possess excellent basic math skills and have the ability to operate a cash register or POS system

Be able to work in a standing position for long periods of time (up to 5 hours)

Be able to reach, bend, stoop and frequently lift up to 50 pounds

Must have the stamina to work 50-60 hours per week