Desktop Support Technician (Onsite)

Job Title :

Desktop Support Technician (Onsite)

Location : Trenton, NJ

Duration : 8 months

Pay Rate :

$30 / hr on C2C / 1099 all inclusive (OR) $25 / hr on W2

Interview Process : In Person Only

Job Description

Responds to help desk tickets and works with vendor support contacts to resolve technical problems with desktop computing equipment and software.

The Desktop Support Technician supports in-house teams and responds in person to helpdesk tickets. Responds to help desk tickets. Works with vendor support contacts to resolve technical problems with desktop computing equipment and software. Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems. Builds and configure new user workstation equipment set (PC, desktop image, phone, peripherals, software, user accounts). Troubleshoots basic network, software, and printing problems.

PREFERRED QUALIFICATIONS : Experience with various technologies and roles including PC / laptop break / fix, HW / SW installation and configuration.

PLEASE INCLUDE JOB DETAILS, TASKS, AND RESPONSIBILITIES SPECIFIC TO THIS REQUISITION

This position will be responsible for providing on-site computer / tablet / peripheral technical support including but not limited to answering inquiries, resolving computer, network, application and Internet connection issues via phone, e-mail, and remote connection or in person and walk user through problem-solving process.

Identify and escalate situations requiring urgent attention and notify primary HIT Deskside team when problems are reported based on a specific work activity or location; prepare activity reports and re-direct non-deskside problems to the appropriate project team resource.

The position will also be responsible for imaging computers, encrypting hard drives and deploying new / re-imaged computers.

This position is not purely phone support and will be 100% on site at the address listed.

Project will not extend beyond the current dates based on due to the end of federal grant funding.

Top Skills & Years of Experience

Required / Desired Skills

Skill

Required / Desired

Amount

of Experience

Professional work experience providing hands-on / physical Deskside PC / Laptop / Tablet support

Required

Years

Professional work experience supporting and trouble shooting PC's running Windows 10 and 11

Required

Years

Professional work experience troubleshooting Dell pc hardware issues.

Required

Years

Professional work experience supporting trouble shooting PC peripheral devices

Required

Years

Professional work experience with the most recent version of the Microsoft Office Suite

Required

Years

Professional work experience imaging computers and physically setting up computers / monitors such as SCCM

Required

Years

Professional work experience using remote assistance tools such as Quick Assist or GoToAssist

Required

Years

Professional work experience using and supporting Office365 (Teams, Email, OneDrive, SharePoint)

Required

Years

Possesses user friendly customer service skills

Required

Years

Experience with Absolute Computrace

Nice to have

Years

Experience with hard drive encryption tools such as Bitlocker

Nice to have

Years

Recruiter Details :

Name : Kris at gsksolutions dot com

Contact : Seven one nine- Two three nine- Five five nine nine

About US :

GSK Solutions Inc. is a premier information technology services company dedicated to delivering exceptional consulting solutions and staff augmentation to our valued clients. With an unwavering commitment to quality, timeliness, and budgetary considerations, we consistently strive to exceed client expectations, building a strong reputation through our reliable execution. Our expertise spans commercial and custom product development, covering information security, software development, consulting, and IT audits. We excel in managing critical, time-sensitive projects for Fortune 500 clients nationwide, ensuring their success is always at the forefront of our mission.