Bilingual Premium Surgery Counselor
American Vision Partners
Lubbock, TX, US
Full-time
Overview
As a Surgery Counselor, you’ll be the patient’s guide through the surgery process and are responsible for providing a smooth and exceptional experience.
Your strong detail orientation and multi-tasking skills will be essential to our success in our fast-paced, high-volume environment as you schedule surgeries and surgical appointments, verify insurance, and prepare charts for surgery.
Responsibilities
- Schedules all patient surgeries and pre-operative appointments, including those with the patient’s referring physician, surgical facility, ophthalmologist or technician
- Builds relationships with patients, educate patients regarding lens and technology options, overcome objections and close surgical packages
- Prepares surgical charts, labels documents with appropriate surgical paperwork per ASC Coordinator specifications
- Acts as an effective liaison between the patient, surgeon, referring physician, and the surgical facility in all aspects of pre-operative preparations
- Collects all pertinent information for upcoming surgery, such as bookings, lens orders, insurance, and H&Ps and signed consent forms, and transfer to surgical facility.
- Aids patients in obtaining financing if needed
- Schedules post-operative appointments as appropriate
- Demonstrates thorough knowledge of company’s services and procedures, and communicates to patients in a way designed to earn patient’s trust and business
- Answer all telephone inquiries from patients, their families, or referring physicians concerning surgery
- Perform other tasks as assigned
Qualifications
- Bilingual in Spanish preferred
- High school diploma or GED required; some college preferred
- At least one-year of experience in a medical practice; refractive, surgical, aesthetic, or ophthalmology specialties preferred
- Ambition, high energy, and determination required
- Demonstrated sales skills and the drive to exceed goals and quotas
- Must be comfortable discussing financial options and presenting payment plans
- Excellent verbal and written communication skills
- Ability to make decisions within established protocols and with minimal supervision
- Detail oriented, reliable and able to multi-task in a fast-paced, high-volume work environment
- Demonstrated ability to meet deadlines
- Strong computer skills
Benefits & Perks
Your health, happiness and your future matters! At West Texas Eye, we offer medical and dental insurance, significant eye care discounts, 401(k), opportunity for growth, and much more!
7 days ago