Operations Manager

Operations Manager Casa Madera, West Hollywood

About Casa Madera : Where The Sand Meets The SeaWhen you first step into Casa Madera, you immediately recognize something inherently inviting. Time slows as you dip into a warm, immersive experience that revolves around the ubiquitous tradition of celebrating each meal. You'll gather around tables that are home to chef-driven selections that draw from the rich culinary traditions of Mexican coastal cuisine refined by French technique and Japanese precision. Casa Madera is a high-energy, fine-dining concept from hospitality group Noble 33, located in both West Hollywood and Toronto.

Role Overview :

The Operations Manager reports directly to the General Manager and plays a critical role in driving daily operations while ensuring every guest interaction reflects our high standards. This position supports the restaurant team, oversees a designated group of employees, and partners with the Executive Chef and GM to manage costs, drive sales, and grow the business. Additionally, this role manages our hotel partnership at the Mondrian, overseeing morning coffee service for guests, in-room dining, and the staff cafeteria.

Key Responsibilities :

Team Leadership & Development

• Recruit, hire, train, and retain top talent across operations and culinary teams
• Conduct performance reviews, document coaching, and identify key employees for growth
• Lead by example, modeling brand standards and fostering a supportive, high-performing culture
• Oversee scheduling, team management, and daily staff performance

Operational Excellence

Brand Standards & Guest Experience

Marketing & Business Development

Inventory, Labor & Financial Management

Qualifications :

Physical Requirements :

Location & Schedule :

Benefits :

Americans with Disabilities Act (ADA) : The above statements describe the principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

Equal Employment Opportunity (EEO) Statement : Noble 33 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Noble 33 participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.