IT Systems Administrator Support Specialist

Job Description

Job Description

Job Summary

The IT Systems Administrator Support Specialist role is a combined role of system support and is responsible for day-to-day support. Delivering day-to-day level 1 and level 2 technical support to all personnel and supporting IT and organizational initiatives, goals, and strategies. This position supports multi-geographically and is in Galveston Texas with some potential to work remotely but primarily onsite. A candidate may be required to serve beyond regular working hours to support 24 / 7 operations during critical or planned outages. This position is heavily focused on device and OS deployment, patches, maintenance, policies, and inventory.

Key Interactions

IT staff and managers, company employees, 3rd party support vendors, and consultants

Job Responsibilities

• Assist in the compilation / maintenance of an accurate inventory of hardware and software
• Assisting with new office setup or office relocations with the ability to lift 50 lbs.
• Creating users and objects in Azure AD and Active Directory
• Day to day ERP support primary system is Epicor Enterprise 7
• Develop / maintain accurate departmental documentation and helpful reference materials for users
• Manage and create group policies and configurations on workstations
• Patching workstation machines and keeping in line with a baseline of most recent patches
• Provide end-user assistance and training
• Responsible for OS deployment using MDOP or SmartDeploy
• Serve as the initial point of contact for incoming support requests, entering all activities into the ticketing system, providing updates, and resolving requests in accordance with departmental standards
• Support and troubleshoot hardware to include configuration, support, and fine-tuning
• Support and troubleshoot mainstream and proprietary software
• Support peripheral devices including, but not limited to, mobility, office copiers, printers, and cameras

Education & Experience

Required Licenses & Certifications

Required Knowledge, Skills, & Abilities

Working Conditions

Special Projects

Behavioral Competencies

Time Management

Teamwork

Listening

Resourcefulness

Essential Job-Related Physical & Mental Requirements

Physical :

Mental :

Worksite Environmental Conditions

We are an equal-opportunity employer and prohibit unlawful discrimination per federal, state, and local laws. We value diversity and are committed to being an inclusive environment for all candidates and employees representing a variety of backgrounds, perspectives, and skills. All employment is based on qualifications. Qualified individuals must be able to perform all the functions listed in the job description with or without reasonable accommodation as based on ADA requirements.