Job Title : Club Manager
Reports to : District Manager
Status : Full Time / Supervisor / Exempt / Non-Exempt
Job Summary
Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.
Essential Duties And Responsibilities
- Recruit, hire, train, schedule and supervise team members.
- Member service oversight making sure all team members are providing a great customer service experience at all times.
- High involvement in all front desk related tasks : greeting and welcoming members, gym tours, member service issues / questions, etc.
- Provide support for team members and club members.
- Create and maintain a positive image for the club.
- Coaching and counseling performance to help achieve company standards.
- Ensure prompt opening / closing of gym.
- Ensure staff are aware and trained on all current marketing promotions.
- Finish manager portion of onboarding, in Paycom, for all new hires.
- Ensure the club is open and staffed during all hours of business.
- Ensuring self and team members are implementing and adhering to all company policies and procedures.
- Responsible for ordering supplies and tracking inventory.
Responsibilities (Continued Natural Language)
Customer Service : communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer's wants and needs.Listening : actively listens to customers, empathizes, and works together to solve the problem.Problem Solving : analyzes problems, considers alternatives, and plans to resolve situations.Diplomacy : demonstrates tact and appropriate behavior and language.Communication : maintains timely and effective communication with staff, supervisors, and various departments to increase productivity and prevent misunderstandings.Benefits
Dental insuranceEmployee discountsFlexible scheduleHealth insuranceOpportunity for advancementVision insuranceMinimum Qualifications
Honesty and good work ethicAt least 1 year of equivalent managerial experienceStrong customer service skillsStrong communication, organizational and leadership skillsBasic computer proficiencyPhysical Demands
Standing and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift to 50 lbs. less than 30% of the timeAdditional Benefits and Notes
Dollars for Scholars ProgramEmployee Appreciation ProgramFree Membership for self and one family member or friendTeam Member Support TeamHealth, Dental and Vision InsuranceCritical Illness InsuranceShort Term Disability InsuranceAccident InsuranceVoluntary Life InsurancePet InsuranceHSAAdvancement OpportunitiesCheck us out on LinkedIn at : Planet Fitness - PF Baseline Fitness
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
Seniority level : Not Applicable
Employment type : Full-time
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