Customer Service Manager

Job Description

Essential Duties and Responsibilities

• Plans, prioritizes, assigns, manages, supervises, reviews, and participates in the work of staff responsible for assigned Customer Service Department services and functions; ensures work quality of staff and adherence to policies and procedures and that of regulatory agencies.
• Oversees addition of new accounts, customer billing, payment processing, and debt collections; intervenes in and resolves customer issues and concerns following established policies.
• Establishes staffing schedules and resources to meet the demands of assigned tasks and customer demands, coordinates activities with other employees, departments, and outside agencies.
• Participates in the development and implementation of goals, objectives, priorities, and policies and procedures including annual budgets of the Customer Service Department.
• Participates in the selection, training, and evaluation of departmental staff.
• Oversees the verification of the cash drawer balancing, cash handling procedures, depositing of customer payments and various other monetary instruments to banking institutions.
• Assists the Fiscal Officer with independent audits and other complex responsibilities; prepares and presents customer service and billing reports to the management team and the Board of Commissioners as needed.
• Prepares analytical and statistical reports related to customer service, billing, collections, and other operations and activities within the Customer Service Department.

Qualifications

MUST HAVE EXPERIENCE AT A PUBLIC UTILITY such as water and waste water, electric or gas

Education : NO DEGREE is required. Bachelor’s degree from an accredited college or university with major course work in accounting, business management, finance, public administration, public relations or related fields would be a plus.

Experience : Five (5) years of increasingly responsible experience in customer service, billing, and cash accounting including two (2) years of supervisory and administrative responsibilities at a public utility .

Qualifications : Strong communication, ability to lead and handle sensitive information; good organizational skills, detail oriented; capacity to problem solve.

Why is This a Great Opportunity

Great location, desirable location. Completive salary.

Benefits include medical, dental, vision, defined benefit pension plan, short- and long-term disability, life insurance, employee assistance program, paid vacation, sick time, and holidays.