Core Engineering - Internal Solutions Enginer II

Job Summary :

seeking a skilled and experienced Technical Support Engineer to join their team and work on cutting edge technology. The successful candidate will work closely with the Product and Engineering teams to troubleshoot, maintain, and support our wearable device ecosystem (HW & SW) used in computer vision and AI research projects.

Requirements :

Minimum 2 years of experience providing technical support to users, with a proven track record of independently managing issue resolution and driving solutions to completion.

Demonstrated ability to effectively communicate complex technical concepts to technical and non-technical stakeholders, ensuring clear understanding and seamless issue resolution.

3+ years of experience in software or system engineering supporting developer tools and ecosystems

3+ years of experience with data collection root cause analysis

Experience in computer vision and or machine learning libraries - along with debugging SW failures

2-3 years of Python and C++ experience and expertise

Experience with Fedora and other OS

ML and algorithmic / model understanding

Experience with SDKs and developer ecosystem tools

Previous experience working directly with Engineering teams to resolve bugs and improve SW performance

Strong problem-solving skills and ability to work independently

Nice to Have :

Self-autonomy and project leadership experience

Experience with cameras and optical systems and audio systems

Responsibilities included but not limited to :

Provide technical support for wearable devices used in research and dogfooding

Troubleshoot and resolve issues related to hardware and software components

Analyze frequent failures and suggest solutions to improve device or tooling performance

Create lasting solutions for recurring issues, including documentation for user support and engineering fixes

Maintain system documentation, including SOPs, known issues, and workarounds

Escalate non-standard issues to engineering and TPM teams using internal reporting tools

Debug errors and provide concrete bug fixes when possible

Collect data to verify device performance

Communicate with cross-functional partner teams to handle user support comms, escalations, and bug fixes landing and being resolved

Participate in activities such as prototyping, unit testing, regression testing, end-to-end testing, debugging, and troubleshooting

Provide first-level support for all technical issues

Train new employees and lead team initiatives

Create and update documentation (training, processes, etc.)

Comments for Suppliers : Onsite - Hybrid - Redmond

Seeking to stay under / yr)

resume screen, initial interview to understand fit (user support)

Technical interview with 2 engineers - to offer

• number of different coding scenarios

Seeking a level of fidelity

we need someone who has people skills, along with the technical background

1. Previous experience supporting technical users and independently managing issue resolution

2. Ability to communicate technical concepts to non-technical audiences.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

EEO :

"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority / Gender / Disability / Religion / LGBTQI / Age / Veterans."