Computer Support Specialists

Job Title : Computer Support Specialists

Employment Type : Contract

Work Hours : 40 hrs. / week

Work site : 100% Onsite

Location : 1220 Washington Ave, building 5,

Floor 3, Albany NY 12226

Job Duration : 2 Years

Closing : 03 / 28 / 2024.

Minimum Education :

High School graduate with some college; a computer science-related degree is preferred.

Work Experience :

With college : 1 year of experience

Without college : 2 years of business / customer service experience

Knowledge, Skills, & Abilities :

Experience with ServiceNow or similar ticket management software.

Strong proficiency in MS Windows, MS Outlook, and MS Office, particularly in MS Excel and MS Word.

Basic knowledge of accounting principles.

Excellent communication skills, both written and verbal.

Ability to work collaboratively in a team environment.

Reliable, trustworthy, and able to prioritize tasks effectively.

MS SharePoint knowledge is desirable.

Ability to write non-technical correspondence.

Job Duties :

Answer calls and e-mail messages at the Statewide Financial System (SFS) Help Desk.

Document all issues and requests accurately during the initial call.

Analyze user issues and questions, leveraging system knowledge and knowledge base resources for resolutions.

Establish and maintain a working knowledge of the Statewide Financial System's navigation, procedures, and processing requirements.

Provide support to users in system use, including navigation, access, and reports.

Route issues and requests to the appropriate second line of support if required.

Coordinate schedule with Help Desk supervisor to ensure coverage during established business hours.

Learn to use Help Desk core tools and software, obtaining a base knowledge in the core products supported.

Participate in training, workgroups, and agency meetings.

Perform operational tasks, including password resets and user provisioning in various test and production environments.

Provide 1st Level Support for Help Desk and Security Incidents.

Misc. Information :

Monday to Friday between 8 : 00 am and 5 : 00 pm, totaling 40 hours weekly.

Job location is close to CDTA Bus Line.

Free parking facility is available at the work site location.

Overtime availability is rare.

Work is in the SFS Help Desk department

New York State Vacation work may be required.

Initial on-site work required for training, Remote work may be approved, with provided equipment. Candidate must have own internet connection and phone.

Interview will be conducted In-person preferred or video conferencing based on the availability.

Training is provided to the candidate.

The Nexus Staff Difference :

Our outstanding healthcare coverage, including dental and vision, begins in just 30 days after you join us.

We offer weekly payments via ACH (Automated Clearing House).

Serving as Prime Vendors to New York State and New York City for over 10 years.