Manager, Business Operations, Virtual Sales

We Put the World on Vacation

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The Business Operations Manager is a strategic and influential leader responsible for overseeing the implementation of business programs, system enhancements, and initiatives that drive performance across Sales and Marketing operations in North America. This role manages a team of high-performing associates focused on process improvement, user acceptance testing (UAT), and internal consultingensuring the field is equipped with optimized tools, efficient workflows, and strategic guidance aligned with business priorities. With a proven track record in leading teams and cross-functional projects, this individual will promote operational excellence, innovation, and strong collaboration across departments.

They will partner closely with internal and external stakeholders to design, implement, and refine business processesthrough analysis, system support, training, and communication strategies. This role is hands-on in delivering strategies, managing change adoption, and analyzing trends to improve field and enterprise outcomes. The Business Operations Manager is also responsible for developing and mentoring a team of 34 direct reports and additional team members, fostering a culture of accountability, growth, and leadership through influence.

The ideal candidate will have at least 57+ years of experience leading people and projects, managing up to senior stakeholders, and influencing cross-functional teams to drive operational excellence, risk mitigation, and strategic business outcomes.

How You'll Shine :

• Responsibility #1 Strategic Initiative Leadership and Program Implementation (40%) :
• Lead end-to-end execution of large-scale programs and initiatives across business operations. Responsibilities include ideation, requirements gathering, UAT, training, rollout planning, and post-launch support. Align strategic goals with field and corporate priorities and ensure that process adoption drives measurable outcomes.
• Provide executive-ready reporting on metrics and outcomes.
• Ensure consistent rollout practices and field communication.
• Assess systems impact, monitor for risk, and identify efficiencies.
• Identify impacted field partners, designs communication and training based on taking into consideration any regionally specific business impacts.
• Empower team members to take ownership of initiatives and support their professional development through growth-focused feedback.
• Responsibility #2 Field Strategy & Support (20%) :
• Act as the main point of contact and escalation lead for system issues, field operations support, and sales tool enhancements. Develop contingency playbooks for system outages and guide field associates through operational shifts.
• Ensure high-touch support for 150+ sales and marketing sites.
• Build strong relationships with regional and field leaders to anticipate business needs.
• Foster strong partnerships with internal teams and external vendors to ensure clear and timely communication.
• Responsibility #3 Process Improvement (20%) :
• Drive continuous improvements across sales, marketing, and operational workflows by identifying inefficiencies and streamlining business processes.
• Leverage insights and stakeholder feedback to design scalable solutions.
• Serve as a consultant to business partners by understanding their operational needs and translating them into actionable enhancements.
• Support the design and optimization of internal tools, SOPs, and training content.
• Responsibility #4 Risk Mitigation (20%) :
• Identify and proactively manage areas of compliance and operational risk across business functions.
• Guide development and adoption of tools to monitor cash handling, premium processes, PII protection, and audit readiness.
• Lead readiness activities and documentation maintenance that support internal controls and regulatory alignment.
• Ensure associates understand compliance standards and maintain updates to the compliance SOPs.

What You'll Bring :

Education :

Knowledge and skills :

Technical Skills :

How You'll Be Rewarded :

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include :

Where Memories Start with You :

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.