Dedicated Onsite IT Technician - Tier 2 Grand Rapids MI

Applied Innovation seeks a detail-oriented, self-motivated individual to assist in serving clients in our Managed Network Services department as a Dedicated Onsite IT Technician—Tier 2. This position will primarily be located at our client sites daily, fulfilling their internal IT needs. It will report directly to the Applied Innovation service team manager.

Essential Duties and Responsibilities :

• Representing Applied Innovation IT Services within client environments
• Travelling to different client sites on a structured cadence within a defined territory
• Installing and supporting customers’ IT environments, including user workstations, servers, and other infrastructure devices.
• Troubleshooting, resolving, or escalating client technical issues as needed
• Updating client documentation in the document retention system
• Recommending procedure modifications and improvements

Skills : This position will be responsible for having an intermediate knowledge of and ability to troubleshoot the following :

Requirements Include :

A+ Certification

Our full benefits program includes medical, dental, life, short-term disability,  a  401(k) with a company match, paid vacation, paid holidays,  an onsite fitness center, and opportunity for advancement.