Sr. Software Engineer (SAP BOBJ / BW Tier 2 AMS Support)

JOB DESCRIPTION

We are seeking an experienced SAP BOBJ / BW professional to join our team as a Tier 2 AMS Support specialist. The ideal candidate will have a strong background in SAP BusinessObjects (BOBJ) and Business Warehouse (BW) with a focus on providing high quality support and solutions to our clients. This role requires a proactive approach to problem solving and the ability to work collaboratively within a team environment.

Responsibilities :

• Provide Tier 2 support for SAP BOBJ and BW applications, ensuring timely resolution of issues and maintaining high levels of customer satisfaction.
• Analyze and troubleshoot complex technical issues related to SAP BOBJ and BW, providing effective solutions and recommendations.
• Collaborate with cross functional teams to gather requirements, design solutions, and implement enhancements to existing systems.
• Develop and maintain documentation for support processes, system configurations, and user guides.
• Monitor system performance and conduct regular health checks to ensure optimal operation of SAP BOBJ and BW environments.
• Participate in system upgrades, patches, and migrations, ensuring minimal disruption to business operations.
• Provide training and support to end users, enhancing their understanding and utilization of SAP BOBJ and BW tools.
• Stay updated with the latest SAP technologies and best practices to continuously improve support processes.

Mandatory Skills :

Preferred Skills :

Qualifications :