Director of Call Center Operations

Job Description

Job Description

This is an in-person office position at our Brookhaven, ATL office.

About Us :

TeleSpecialists is transforming healthcare delivery as the nation's largest and fastest-growing digital healthcare leader. By providing expert neurological and psychiatric care directly to over 400 hospitals and health systems across the country, we don't just provide care; we pioneer solutions that make quality healthcare easily accessible.

Join a team where your passion meets our purpose. If you’re inspired by innovation, thrive in a collaborative and entrepreneurial environment, and want to be a part of a team that’s reshaping the future of patient care, we want you on our team. At TeleSpecialists, you'll discover more than just a job. You will be able to experience meaningful work, accelerated career growth, and the opportunity to redefine healthcare for the future.

Tele Specialists Offers :

• A great culture with a team environment
• A fun, diverse work environment
• A rapidly growing company with career advancement opportunities
• Medical, Dental and Vision benefits
• Tuition Reimbursement
• 401k match
• Paid Vacation
• Leadership Training Classes
• Mentorship Program

About the Role :

The Director, RRC is responsible for leading 24 / 7 / 365 Emergent and Routine clinical call operations. This position reports to the VP of Operations and works closely with Operations, Quality, Client Success, Med Staff, IT, Credentialing and Finance to streamline physician and nurse manager response time, improve call operations quality, and reduce costs of call center operations. The Director, RRC will assist / lead development and launch of new processes and escalation protocols, optimize workflows, train, and mentor call center staff. This role is responsible for data collection and reporting KPIs for call operations. The ideal candidate for this role exhibits functional ownership, servant leadership and mastery of the clinical and non-clinical aspects of call operations. The Director, RRC works with the VP of Operations and TS Leadership to develop the company’s services / programs & policies. They exhibit confidence in their interactions with senior leaders, providers, and business partners.

Essential Duties and Responsibilities :

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education / Experience :

Computer Skills :

To perform this job successfully, an individual should have knowledge of :

Physical Requirements :