Account Director

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Account Director is accountable for developing and implementing an account plan which will delight our client and ensure a healthy long-term relationship with Public Sector Client. The Account Director anticipates client needs and delivers against established goals and key performance indicators. Build financial plans that demonstrate a clear path to growth of the business, exceeding revenue and profitability targets. The Account Director creates and manages high-performing teams to deliver operational excellence in facility management services while keeping employees engaged and thriving, and in conjunction with the WPM leadership team, understands the Firm's strategy and goals and translates those into business opportunities and successes.

Primary Responsibilities

Delivery of Client Satisfaction

• Establish the vision and strategy for the Account. Ensure understanding of and alignment with Client objectives and their real estate portfolio goals
• Drive the account plan to deliver high-quality facility management services across multiple (currently 27) managed properties totaling over 4.7 million square feet of space
• Recognize opportunities for account growth via adding properties to the managed portfolio by demonstrating the value of JLL's service delivery
• Identify internal JLL SME's that can bring new ideas, innovations, technologies and services to the State's attention for potential expansion and organic growth
• Become a reference for best-in-class service delivery that can be leveraged to expand JLL's business with other state and municipal clients
• Recognize opportunities for account growth within leasing services and real estate advisory services, then articulate the value proposition and ensure implementation
• Direct the facility management team and coordinate with leasing and advisory services liaisons to ensure exceptional results exceed key performance indicators
• Proactively solicit and respond to feedback from the Client's Contract Manager, FM Liaison, Leasing Liaison, and Advisory Services Liaison
• Establish and maintain effective relationships with Client stakeholders and gain their trust and respect
• Provide clear, concise and proactive communication to the Client; exposing risks to mitigate Client impact, address emergencies and other facility management related activities and highlight JLL's performance against the Contract

Builds and Manages High Performing Teams

Achieve Financial Results

Contribute to Growth of Business

Job Requirements

Education

Knowledge & Skills

Client Focus

Results Driven

Solutions Oriented

Government / Public Sector Knowledgeable

Personal Characteristics

The successful candidate will be results-driven, execute an account plan ensuring exceptional delivery to a major public sector client, and maintain the highest ethical standards. The candidate must possess strong communication skills, ability to influence stakeholders across multiple state agencies, and demonstrate :

People Leadership

Personal Leadership

Result Leadership

The successful candidate will operate effectively at strategic and operational levels, supporting Client needs while ensuring consistent delivery of exceptional facility management services across the Client's real estate portfolio.

Estimated compensation for this position :

180,000.00 - 205,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location : On-site -Chicago, IL

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth :

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include :

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Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Accepting applications on an ongoing basis until candidate identified.