Investigator 4

Investigator 4

Help protect the consumers of Washington state! The Investigator 4 plays a critical role within the consumer protection division supervising a team conducting administrative investigations into commission regulated companies ensuring compliance with statutes, rules, orders, and company tariffs. The team also works with out-of-compliance companies to bring them into regulatory compliance. The incumbent independently conducts the most complex or controversial investigations involving a pattern of fraud, unfair business practices, or misconduct and makes recommendations based on those investigations. Following through with actions where a company has violated state law or UTC rule. Although this is a hybrid opportunity, the successful incumbent must reside within Washington state and must be available to report to the Lacey, Washington headquarters building as needed. Occasional travel during and outside normal work hours throughout the state for public meetings or hearings related to commission filings may be required. The duty station for this position is the UTC's Lacey headquarters. Employees are not compensated for travel time between their residence and the duty station.

Our mission is to protect the people of Washington by ensuring that investor-owned utility and transportation services are safe, equitable, available, reliable, and fairly priced. We protect consumers by regulating the rates, services, and practices of private or investor-owned utilities and transportation companies to ensure they are safe, equitable, reliable, and affordable. The UTC is continually recognized for its excellence and integrity as a regulatory agency, as we challenge the status quo and ourselves to ensure equitable outcomes for our customers and the people of Washington State. We recognize that our employees are the key to the agency's success. We are committed to our work but value balance with our personal lives. We demonstrate our commitment to employees by providing an environment that stimulates professional growth, and offers continuing learning opportunities, meaningful work, and a comprehensive benefits package.

Some of what you'll do :

• Supervise, coach, lead, and provide direction to the compliance investigations section, as well as providing ongoing coaching and development.
• Plan investigative activities, assign investigations, provide guidance and instruction, and review work of compliance investigators.
• Oversee work assignments to ensure tasks are completed timely and accurately.
• Review staff's draft investigative reports, compliance letters, and data requests for accuracy and completeness, providing instruction and feedback.
• Develop timely performance development plans, set expectations and provide meaningful performance evaluations, including identifying and recommending necessary training, areas of growth and development within position and career goals.
• Lead recruitment activities and participate in interviews and the hiring of compliance investigators.
• Ensure accurate leave is submitted timely for absences and preapproved leave requests are reviewed and processed within the same pay period.
• Independently plan and conduct very complex or controversial administrative investigations into commission regulated utility and transportation companies.
• Prepare detailed investigation reports documenting investigation facts, investigator findings, and staff recommendations for enforcement actions and penalties.

Additional duties include, but aren't limited to the following :

Required Qualifications :

Knowledge, Skills, and Abilities :

Demonstration of :

Desired Qualifications :