Market Development & Operations Manager

Market Development & Operations Manager

Help At Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 50,000 compassionate caregivers across 12 states. We're looking for people who care about others, who are willing to listen, lean in and make impactful change. Each role at Help At Home can have a positive impact in supporting our caregivers and clients. If you are someone who leads with passion and integrity and are looking to join a rapidly growing, industry leading team, Help At Home may be a good fit for you.

The Market Development & Operations Manager (MDOM) is chiefly responsible for driving organic growth through all distribution channels in the Ohio market. The MDOM is a field-based, sales-forward role which will manage, develop, and mentor Market Development Representatives (MDRs), who focus on building and maintaining relationships with key referral sources such as Managed Care Organizations (MCOs), Case Management Agencies, Area Agencies on Aging, hospitals, and other healthcare or community-based organizations. This role includes direct responsibility for employee performance, improvement, and engagement, and supports the execution of short-term growth objectives through team management and collaboration with market leadership to develop market real estate and community connections.

Candidates should be located in Ohio. While the position offers remote or work-from-home flexibility, it requires regular travel to branches and client sites throughout the market on a weekly basis.

Duties / Responsibilities :

• Effective management and leadership of a team of professionals responsible for market exploration and expansion.
• Execute the market development strategy within the assigned market.
• Analyze data to draw insights and forecast market trends.
• Collaborate with other departments in the organization to ensure alignment of objectives.
• Implement strategic plans to handle potential market challenges.
• Foster relationships with clients, suppliers, and other relevant entities.
• Evaluate departmental results against established objectives.
• Collaborate with Market Leadership to develop market real estate and community connection plan based on the overall strategic and tactical objectives.
• Project Manage office optimizations including new, relocations, consolidations, and closures.
• Collaborate with Operations & IT to ensure office stability.
• Support M&A activity to ensure appropriate support and integration of physical locations.

Education and Experience :

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Benefits :

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Data Security and Privacy Statement

At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties.

We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us.

Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information.