Customer Account Manager-Intl Level II

Overview

Customer Account Manager-Intl Level II

The Customer Account Manager is responsible for day-to-day management of, and expanding, the client relationship. In addition, the role will be responsible for customer service (24 / 7), KPI monitoring, tracking, routing, problem resolution, client reporting, vendor compliance, account profitability, and all other assigned projects as dictated by the needs of the client. This role requires excellent organizational and communication skills while working in a high volume and fast paced environment. The Customer Account Manager is the primary point of contact for a large revenue-producing and more complex customer base responsible for all steps in the logistics process for these customer(s), which may not be routine in nature.

Responsibilities

• Responsible for developing, leading, and managing key account(s).
• Responsible for the outcome of assigned projects including KPI reporting, customer service, routing, problem resolution (including accounts receivable), vendor compliance and customer interaction.
• Adhere to all government and regulatory compliance standards with regards to AES, customs clearance, ITAR, screening of denied parties and dangerous goods regulations.
• Review account budgets, pricing, quoting, and improving cost effectiveness.
• Analyze account data and provide predictions to management. To include assistance of creation of MBR and QBR data to meet or exceed global sales and client expectations.
• Developing solutions that best address customer needs, coordinating with other departments and employees as needed, and working constantly with clients to ensure their needs are being met.
• All other duties as needed.

Qualifications

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