Lead Help Desk Technician

Join our team and live the Ollie-tude! : (Ollie's Core Values)

• BE A TEAM PLAYER - Associates are expected to be supportive and work together.
• BE CARING - How do I treat others with courtesy, dignity, and respect?
• BE VALUE OBSESSED - Live the "good stuff cheap" mindset.
• BE COMMITTED - Operate with grit, passion, tenacity, and action.
• BE GROWING - How do we get better every day?
• BE REAL - Associates should be honest, transparent, genuine, trustworthy, and sincere.

Competitive Benefits

Position Overview :

The Lead Help Desk Technician is a role working to ensure the Help Desk team provides an exceptional customer experience to our stores, support center, and distribution center associates. This position requires an elevated level of experience and knowledge to provide all new and existing Help Desk Technicians with guidance and ongoing training. The Lead Help Desk Technician creates and maintains all service-related documentation for issue resolution and provides reporting on all Help Desk Technicians' ticket performance, incident management, and resolutions to ensure the Help Desk meets or exceeds ticket Service Level targets.

Primary Responsibilities :

Qualifications :

Physical Requirements :

Ollie's is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, sexual orientation and identity, national origin, age, veteran's status, disability, or any other legally protected status.

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Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.