Senior Knowledge Manager

Senior Knowledge Manager

Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24 / 5 trading, and more. Our recent Series C funding round brought our total investment to over $170 million, fueling our ambitious vision.

Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totaling over 6 million brokerage accounts.

Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.

Alpaca is proudly backed by top-tier global investors, including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Unbound, SBI Group, Derayah Financial, Elefund, and Y Combinator.

We're a dynamic team of 230+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond! We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core valuesStay Curious, Have Empathy, and Be Accountableand are ready to make a significant impact, we encourage you to apply.

Role

Lead the creation and maintenance of a comprehensive and accessible knowledge base, empowering employees with the information they need to succeed.

Things You Get To Do

• Own the Knowledge Base : Take full responsibility for the quality and accessibility of all internal company documentation. When an employee can't find the right information, it's on you to fix the gap. You will build and manage a knowledge system that leverages AI to proactively surface information and answer questions.
• Drive Process Improvements : Proactively analyze why employees are asking questions. If the answer isn't readily available in our existing tools (like Confluence or Kappa), you'll lead the effort to make it accessible for everyone. You'll use AI feedback and analytics to constantly improve the knowledge base, ensuring it learns and evolves with the company's needs.
• Develop Training Programs : Evolve our employee training program into a scalable and robust onboarding experience. Partner with teams to integrate the knowledge base into the onboarding experience, replacing "trial by fire" with a streamlined process that ensures new hires can quickly find the information they need.
• Collaborate Across Teams : Work closely with department leads to capture and document critical team-specific knowledge, ensuring our knowledge base reflects the most current and accurate information.

Who You Are (Must-Haves)

Who You Might Be (Nice-to-Haves)

Additional Requirements

How We Take Care of You

Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.