Restaurant Systems Manager

Restaurant Systems Manager

Reports to : Market President

Job Type : Full-Time

FSLA : Exempt

About Flynn Group LLC

Founded by Chairman and CEO Greg Flynn in 1999, Flynn Restaurant Group LP is the largest franchise operator, and one of the top 20 largest food service companies of any kind, in the United States.

Flynn Restaurant Group owns and operates more than 2,350 restaurants across Applebee’s, Arby’s, Taco Bell, Panera, Pizza Hut, and Wendy’s brands spanning 43 states and Washington DC, generating $3.

7 billion in sales and employing more than 73,000 people. More information is available at .

We are a proud Equal Opportunity Employer

For a copy of Flynn Restaurant Group’s Workplace Privacy Notice, please visit .

Going forward the company plans to continue its aggressive growth by building and acquiring additional restaurants as well as opportunistically expanding into other brands and businesses.

Position Description

The Operations / POS Support Team is accountable for the continuity of the computer services for the field user utilizing 600+ terminals, 110+ BOH Servers and more than 20 software application products.

In order to meet this accountability, the POS Support Team must research software products for applicability to the operational environment, install appropriate products, and work closely with vendor personnel to ensure continuity of service.

The software products supported by the POS Support Team include Windows Operating Systems, Microsoft Office Suite, POS software, in-house developed applications, off-the-shelf applications and communication software.

The duties of the Restaurant Systems Manager include the 1st level hardware support and POS software support for Units within an Apple American Group Market;

currently we have units located in 23 states. The Restaurant Systems Manager will also be the 1st level hardware and software support contact for Remote Users in that Market (approximately 6+ Users).

Individual must maintain detailed knowledge of Microsoft Windows Operating Systems and Office as well as PC related Hardware.

As a member of the Operations / POS Support Team, you will be actively involved in testing new POS Hardware and Software upgrades for the Units.

Perks for our employees :

• salary
• insurance
• opportunities
• range - based on experience

Essential Duties and Responsibilities

REMOTE USER SUPPORT

Individual is 1st line of contact for Applebee’s Help Desk. Has specialized hardware and operating system knowledge. Includes understanding of network protocols and the ability to configure devices for network connectivity.

• to manage appropriate response to customer issues.
• PC's, Laptops, Printers and related hardware. Investigates hardware problems and performs all system hardware repairs as necessary.

Performs advanced diagnostic testing. Major problems or repairs are directed to outside vendors as necessary. This requires detailed knowledge of PC hardware installation, repair, testing, and troubleshooting.

and configures new restaurant hardware. Also responsible for reviewing, monitoring and upgrading existing restaurant systems.

Determines user specifications for hardware and software. Purchases or installs custom software to meet user needs. Installs new, and maintains existing hardware and software.

the Network Administrator / POS Manager in testing Application Software such as VPN connectivity and router installations.

Assist Network Administrator in documentation of software settings.

• and building of security systems.
• of new televisions or other electronic devices the Market President may add.

POS / CREDIT CARD

Ability to oversee and assist in hardware installations with AAG IT and A.I.I. Help Desk. Must maintain knowledge and understanding of POS Menu Files for each market Credit Card Software

• in Credit Card Software Testing, verify Hardware compatibility
• hardware settings as necessary

AAG RELATED SOFTWARE SUPPORT

Provide Support on all AAG Custom Applications

• 1st level support for AAG Applications to the unit managers as necessary
• knowledge of Unit closing routines.
• database problems to the Developers and follow up on solutions

RESTAURANT OPENINGS & REMODELS

Responsible for maintaining restaurant openings checklist

• and monitor stocking levels for spare equipment and supplies
• supplies to maintain a par set by the POS Manager
• up on warranties and repairs done by vendors (such as printers)
• and Monitor status of assigned tasks
• invoices for stock and supplies

HELP DESK SUPPORT

Takes all 1st level help desk calls from the AII Help Desk for Hardware issues. Will distribute 2nd level help desk calls to the appropriate personnel, i.

e., POS Manager, Network Administrator or Application Developers.

Contact A.I.I. Help Desk or Vendor Software Support Help Desks when units are dissatisfied with service to achieve resolution

POS HARDWARE KNOWLEDGE

Has entry level hardware knowledge. Includes understanding of POS Hardware, BOH Server Hardware and Internet Connectivity Hardware.

PC's and related hardware. Investigates hardware problems and performs minor system hardware repairs. Performs basic diagnostic testing.

Major problems or repairs are directed to outside vendors as necessary. This requires basic knowledge of PC hardware installation, repair, testing, and troubleshooting.

• Repair and POS Equipment repair repair and replacement of components such as hard drives, cooling fans, power supplies etc.
• LAN / WAN knowledge CAT5 wiring, 802.11 technology, testing, and troubleshooting.

DUTY COVERAGE

• be on call 24 x 7. Duties will be shared with IT Area Director to cover days off and vacations.
• schedule that will vary weekly depending on special projects or equipment down. Hours may vary from week to week 30 hours one week to 50+ another.
• be available for high priority on site visits while the restaurants are staffed.

TRAVEL REQUIREMENTS

Must be available for travel within the Market and to the Support Center or other locations for Training.

Education and Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Strong knowledge and experience with restaurant operations as well as a good working knowledge of POS systems.

Must be at an intermediate user level with Microsoft Office Products.

Must be a good communicator.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

Ability to write reports, business correspondence, and procedure manuals.

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Well organized with ability to multitask.

CERTIFICATES, LICENSES, REGISTRATIONS

A+ Certification is a plus

Dell Certified Technician is a plus

Microsoft Office Specialist Certification is a plus

Microsoft Certified Desktop Support Technicians (MCDSTs) is a plus

Physical Standards :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must provide own vehicle with insurance and will receive a monthly auto allowance.

The employee is responsible for performing the essential responsibilities of this position with or without reasonable accommodation.

The employee should notify Apple American Group of any reasonable accommodation requests and may need to provide supporting medical documentation.

This job description may not list all duties for this position and the employee in this position may be required to perform other duties to meet business needs.

Apple American Group LLC, reserves the right to revise

this job description at any time. This job description is not a contract for employment, and either the associate or Apple American Group, LLC may terminate employment at any time.