Field Support Engineer

Field Support Engineer

Published

04.30.2025

Company :

Safran Electronics & Defense, Avionics USA

Job field :

Customer services and support

Location :

Grand Prairie , Texas , United States

Contract type : Permanent

Contract duration : Full-time

Required degree : Bachelor's Degree

Required experience :

More than 5 years

Professional status :

Professional, Engineer & Manager

Salary range : 0000

2025-156020

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Published

04.30.2025

Job Description

For us, working at Safran is more than just a job; it's a passion. There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world.

Job Summary :

A Field Support Engineer provides on-site technical support to clients, typically involving troubleshooting, installing, and maintaining hardware and software. They address technical issues at client locations, ensuring the smooth operation of systems and customer satisfaction.

Responsibilities and Duties :

• Provide technical support to field engineers, technicians and product support who are diagnosing, troubleshooting, repairing and debugging complex electro / mechanical and hydraulic equipment
• Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution.
• Ensure customer satisfaction : monitor and solve issues, anticipate on customer needs.
• Collaboration : Work with clients and team members to identify, replicate, and resolve system malfunctions.
• Root cause analysis : Perform root cause analysis to identify the underlying causes of technical problems.
• Problem resolution : Develop and implement solutions to resolve technical issues.
• In charge to monitor KPIs related to customer satisfaction (for technical issues) : OTD on requests, Time to get a fix
• Propose to the customer services in relation with product performance : e.g. Training on product, documentation, product usage, maintenance practice and CMM application
• In charge to report to central organization all events and KPIs
• Support EIS
• Represents the company as holding a "front office" position

Complementary Description

Skills and Requirements :

Education / Experience :

Job Requirements

Other Requirements :

This position requires use of information or access to hardware, which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

But what else? (advantages, specific features, etc.)

Travel up to 10%

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Electronics & Defense offers its customers onboard intelligence solutions allowing them to understand the environment, reduce mental load and guarantee a trajectory, even in critical situations, in all environments : on land, at sea, in the sky or space. The company harnesses the expertise of its 13,000 employees towards these three functions : observe, decide and guide, for the civil and military markets.

Locate your future workplace

2802 Safran Drive TX 75052

Grand Prairie

Texas

United States

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100,000

employees worldwide

27

Number of countries where Safran is located

35

business area families

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