Resy Hospitality Coordinator

Join Our Team At Resy

Resy is the American Express global dining platform. Our mission is to power the world's best restaurants, using technology to imagine the future of hospitality. We serve 6,000 restaurants globally. Our customers discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners are insiders, and we love having them at the table. We're hiring, too. Interested in joining our team of restaurant-obsessed explorers? Right this way.

About The Role

Our business is growing, and we are looking for additional Hospitality Coordinators to join our team. Working within Resy's Customer Success Org, Hospitality Coordinator's primary responsibility will be to provide outstanding front-line service and support to our Resy restaurant partners and Resy app users to ensure they are getting the most out of the Resy experience. This person must reside in the US and be able to support EST and CST time zones.

What You'll Do

• Answer guest inquiries via email & live chat - Troubleshoot any issues relating to Resy products : Resy Consumer App, ResyOS Restaurant App, Resy Restaurant Web-Dashboard & Resy.com - Provide top tier support to Resy customers escalating any critical issues to our SR Support Team and collaborating cross-team to resolve - Educating restaurant operators to raise the level of hospitality they offer through Resy technology - Assist the implementation team with setting new restaurant customers live on Resy - Offboard former restaurant customers by communicating final invoice details, scheduling official churn date and documenting feedback for review - Make phone calls to confirm premium reservations for the Resy Global Access concierge program - Working on other duties and projects as assigned

Who You Are

Qualifications

Salary Range : $20.00 to $35.82 hourly bonus benefits. The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally : Competitive base salaries, bonus incentives, 6% Company Match on retirement savings plan, free financial coaching and financial well-being support, comprehensive medical, dental, vision, life insurance, and disability benefits, flexible working model with hybrid, onsite or virtual arrangements depending on role and business need, 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy, free access to global on-site wellness centers staffed with nurses and doctors (depending on location), free and confidential counseling support through our Healthy Minds program, and career development and training opportunities.