Document Support Specialist

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The Document Support Specialist will provide support in the areas of data collection, archiving, analysis, and reporting to support operational needs of the Copy Center department. They will use various techniques and problem-solving methodologies to increase efficiencies and improve departmental processes. A portion of this role will be programming variable data customer letters using vendor specific software.

Responsibilities

• Analyzing, interpreting, importing / exporting, and manipulating data across various company systems.
• Establishing and maintaining system design documentation which will include dataflow, workflow, and business processes.
• Supporting departmental management in all data and reporting needs.
• Designing, enhancing, and maintaining reports, Excel, and other reporting tools and applications
• Reconciliation of monthly departmental reporting
• Provide support to solve problems associated with operational processes and procedures to internal customers.
• Provide first level support for new / existing departmental procedures, protocols and / or technologies.
• Refer problems to appropriate support level, when necessary, to ensure timely resolution and prevention of future problem incidents.
• Maintaining daily statistics on department performance.
• Utilize department equipment, system, and software

Requirements

Preferred

Location

On-site – Evansville, IN

Benefits

Seniority level

Employment type

Job function

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