Assistant General Manager

Job Description

Job Description

SALARY RANGE : $40,000 to $55,000, based upon experience

THE COMPANY :

Real Equity Management owns one of Columbia's newest and most sought after Hotels in the area; The TownePlace Suites by Marriott.

Located just a short distance from the airport, our TownePlace Suites by Marriott hotel, sets the bar high for quality hotel service within Columbia.

ASSISTANT GENERAL HOTEL MANAGER POSITION :

We are currently looking for an enthusiastic, guest focused, goal-oriented Assistant General Hotel Manager for our Hotel;

The TownePlace Suites by Marriott! Our AGM will assist our GM with directing all operational activities and departments in the hotel.

You will be responsible for consistently delivering results that contribute to the overall success of the hotel by accomplishing performance goals focused on revenues, providing exceptional guest experience as well as team member satisfaction and effectiveness.

ASSISTANT GENERAL HOTEL MANAGER RESPONSIBILITIES :

• Assists the GM in directing and overseeing all operational activities and departments in the hotel to maximize revenue and to deliver a positive experience and provide exceptional customer service for guests.
• Assists with on-going and new hire training for all associates; identify and implement ways to improve performance, motivate associates and provide constructive criticism.
• Encourages staff to solve guest and associate related concerns.
• Sets clear expectations for team members; communicates goals and results; recognizes good team and individual performance on a continuous basis.
• Addresses customer complaints, identifies and resolves problems in a timely manner.
• Creates a hotel environment that emphasizes motivation, empowerment, teamwork and a passion for providing exceptional service.
• Strives to increase the level of guest satisfaction by delivery of an improved product through employee development and quality image.
• Assists and / or leads revenue management with the implementation and execution of programs to ensure that the hotel's room occupancy and Average Daily Rate objectives are met.
• Assists in the development and implementation of goals, policies, procedures, and priorities relating to the area(s) of responsibility.
• Assists the GM in developing the hotel budget and capital expenditure plans.
• Assists General Manager with all accounting functions, including but not limited to accounts payable and receivable, petty cash, payroll, and ordering procedures.
• Assists GM in developing and communicating selling strategies, utilizing brand-specific inventory control, RMS reports and other forecasting tools.

Reviews these weekly with GM and sales.

• Assists the General Manager with scheduling based on occupancy, making sure staffing levels are appropriate to exceed guest expectations.
• Walk property numerous times daily, noting positives and deficiencies. Follows-up with team to assess training requirements.
• Assists with sales, networking and marketing efforts as directed and when opportunities arise.
• Supports team members to ensure their entire workload is completed daily.
• Assists General Manager with daily guestroom inspections.
• Assists in safety training ensuring associates are aware of safety and health requirements, wearing and / or using personal protective equipment (PPE) as necessary, MSDS compliance, and in meeting other applicable OSHA requirements.
• Performs quality assurance (QA) requirements and audits for areas of responsibility.
• Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
• Fulfills Manager on Duty shifts.
• Performs other duties as required.

ASSISTANT GENERAL HOTEL MANAGER REQUIREMENTS :

• Bachelors degree in Hospitality Management or related field; Preferred
• 1+ year experience working in a customer facing position at a similar hotel environment; Required.
• Previous experience in a lead hotel position or AGM experience; Preferred.
• Outgoing personality with exceptional customer service skills.
• Work flexible hours and / or overtime as required (The hotel operates 7 days a week, 24 hours a day)
• Excellent communication and organizational skills
30+ days ago