Job Summary / Company : Sparks Group is partnered with a mission centric organization in their search for a Patient Service Coordinator.
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Previous experience in medical customer service is required for consideration for this role. This role is eligible for remote work but requires candidates to be located in the Virginia Beach area.
Responsibilities :
- Assists with gathering information for the health care team regarding barriers or other health information. Implements the interventions to promote improved health and compliance with recommended plan of care, as approved by the team.
- Screening for changes in health status, coaching for improved self-management, reminders of necessary testing as determined by clinical guidelines, and support of the professional clinical staff in care services.
- May serve as a key resource in supporting the clinical authorization processes, coordinating linkage between members, primary care providers, specialty providers and other insurance companies.
- Supporting the referral process from providers, as well as pre-authorization approvals for medications and other services as ordered / requested by providers.
- Provide other general administrative functions such as drafting correspondences, scheduling appointments, organizing and maintaining records and files, and providing assistance to members.
Qualifications / Background Profile :
- 2-3 years of Customer Service experience
- Experience with MS Office Suite (Outlook, Excel, Word, PowerPoint)
- Minimum of one (1) year of administrative medical office experience, preferably in a specialty practice
- Ability to function independently with minimal supervision
- Extremely detail-oriented
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