E-commerce Operations Specialist (Wayfair & Home Depot)

About Us

We are a leading e-commerce company in the lighting industry, dedicated to providing high-quality lighting solutions to customers across various platforms. Our team is young, dynamic, and full of energy, always striving for innovation and excellence. We are looking for talented individuals to join us and be part of our exciting journey.

Job Highlights

Salary : $25-$40 per hour (negotiable based on experience).

Benefits : Group health insurance (medical, dental, vision, life), paid vacation, sick leave, 401K retirement plan, attendance bonuses, and other allowances.

Career Development : Well-established company with structured training and promotion opportunities.

Work Environment : Young and dynamic team, long-term stable positions available. Short-term applicants or those without legal work authorization will not be considered.

Employment Requirements : Proficiency in both written and spoken English and Chinese. Must have valid work authorization. OPT / CPT / H1B sponsorship available.

Work Schedule

Monday to Friday, 9 : 30 AM - 6 : 00 PM (on-site only, remote work is not available).

Join Us!

If you are passionate about social media marketing, enjoy challenges, and love creativity, we welcome you to join our team!

📩 Apply now : Send your resume to hr@torchstar.us

📱 Contact : Text 949-237-2675 (Dan)

We're Hiring : E-commerce Operations Specialist (Wayfair & Home Depot)

Are you hands-on, detail-oriented, and experienced in running daily e-commerce operations? We're looking for an E-commerce Operations Specialist to join our team and support our business on Wayfair and Home Depot as a dropship vendor (not a 3rd party marketplace seller).

What You'll Do :

Manage product listings : updates, optimizations, pricing, and inventory.

Coordinate with internal warehouse & logistics teams to minimize delays and improve shipping accuracy.

Monitor and analyze key performance metrics, such as cancellation rates, on-time delivery, and product defect rates.

Communicate with Wayfair and Home Depot vendor support teams for operational issues and compliance.

Support item onboarding and maintain up-to-date content, images, and specs.

Troubleshoot and resolve issues related to orders, returns, and customer complaints.

What We're Looking For :

2+ years of hands-on experience managing operations as a vendor on Wayfair and / or Home Depot.

Strong understanding of dropship operations and platform compliance requirements.

Excellent attention to detail and organizational skills.

Comfortable working independently and taking initiative to solve problems.

Good communication skills to coordinate with both internal and external teams.

Proficiency in Excel and basic data analysis.

Mandarin is a plus, as you may need to collaborate with our overseas team.

Why Join Us?

A supportive and energetic team environment.

Opportunities to grow and expand your skills in the fast-moving e-commerce space.

Direct impact on our operational performance and customer satisfaction.

Benefits :

You will enjoy a competitive wage, stable hours, and an employee discount. Full-time employees will be eligible for TORCHSTAR's benefits package which includes dental and vision coverage, life insurance, paid time off, paid holidays and a 401(k) plan.

Group Health Insurance

Dental Care

Vision Care

401(k)

Life Insurance

Paid Sick Leave

Paid Vacation Leave

Employee Discount

Gas Reimbursement

We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together! TORCHSTAR team members make a difference in the lives of customers, colleagues, and the communities where we live and work every day. TORCHSTAR is an equal opportunity employer committed to workplace diversity.