Senior Fleet Maintenance Operations Manager

Customer Service Coordinator

Build on your career with a company that has a future. At Ryder, our most important competitive advantage is our people. CULTURE-INTEGRITY-FAMILY. As a Customer Service Coordinator, you'll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career. This is an essential industry and we've been in the game since 1933!

The Senior Ops Manager manages the operations and personnel for locations with approximately 430 truck units comprised of one or more locations. Roles including Operations Managers, Technicians-In-Charge, and / or Customer Service Coordinators, as well as Technicians, Service Employees and / or a Parts Responsible Person report to you and are there to support the needs of the assigned location.

The Senior Operations Manager must be able to accomplish results through the effective delegation of work and responsibilities, thus ensuring business objectives and labor requirements are met. Senior Ops Managers are responsible for ensuring that financial requirements are being met while balancing the needs of the customers against the requirements of the business. This position is responsible for the management of location(s) performance against comprehensive metrics to meet and / or exceed assigned objectives. This position is also responsible for ensuring that the location is in compliance with and properly executing all key company processes, Standard Operating Procedures and Standard Repair Practices. As with all Ryder Maintenance Operations positions, the Senior Ops Manager is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This may also be a development position to prepare incumbents for the Senior Operations Manager II, Field Operations Manager, or Quality Assurance Manager roles.

Shop Location : Highland Park, MI Hours : First Shift Schedule : Monday - Friday Salary | Bonus Eligible

Ryder offers comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder's most recently been named "Top Company for Women to Work for in Transportation" by Women in Trucking, one of Fortune Magazine's "World's Most Admired Companies", & one of "Reader's Choice Excellence Awards" by Inbound Logistics. What about our green initiative? We have the largest EV footprint in the U.S. In addition to that, Verizon has recognized Ryder with their "Supplier Environmental Excellence Award".

Essential Functions :

• Operations Management : Responsible for the execution of work analysis, vehicle planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval.
• Labor Management : Provides management, training and development of all personnel assigned. Responsible for Performance Management of all assigned personnel. Responsible for successful development and execution of the Technical Training Plan in coordination with the Field Training Team. Ensure TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends.
• Customer Management : Directly responsible for customer relationship management to include issue resolutions, customer satisfaction, and retention, as well as ensuring uptime. Responsible for execution of customer communication protocol. Responsible for optimizing vehicle maintenance cycle time and ensuring that the shop meets or exceeds Delivered in Time Promised objectives based upon customer requirements.
• Financial Management : Responsible for implementing cost control measures related to maintenance operations budget and location P&L statement to meet short and long term financial goals. Directly responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets.
• Asset Management : Directs his / her subordinates in maintaining the appearance and maintenance of assigned locations, including sustaining 6S standards throughout the shop. Evaluates needs and makes recommendation for shop tooling and equipment requirements.
• Quality Management : Responsible for successful execution of Quality Inspections of PM & repairs, including In Process Reviews of non-PM work. Lead breakdown root cause analysis process, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center.

Additional Responsibilities : Performs other duties as assigned

Skills and Abilities :

Qualifications :

Travel : 1-10%

Safety Sensitive Non-Regulated Tech DOT Regulated : No

Job Category : Maintenance

Compensation Information : The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data / ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and / or long-term incentive plan based on the level and / or type. Compensation ranges for the position are below :

Pay Type : Salaried

Minimum Pay Range : $83,000

Maximum Pay Range : $85,000

Benefits Information : For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note : Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and / or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants : Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com / careers . Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754. Current Employees : If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.