Crisis Stabilization Unit Director (CCS)

Are you a current UMass Memorial Health caregiver Apply now through Workday.

Exemption Status : Exempt

Schedule Details :

Monday through Friday

Scheduled Hours : 9a-5p

Shift :

1 - Day Shift 7.5 Hours (United States of America)

Hours : 37.5

Cost Center :

71000 - 0671 CCS Worcester

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Joining UMass Memorial Health Community Healthlink (CHL) makes you part of a team doing work that is often life changing for those we serve. We provide high-quality behavioral health care services to individuals couples and families that is fulfilling both professionally and personally. CHL has been a leader in central and north Worcester County for over four decades in providing care to those facing mental illness homelessness and substance use and recovery.

Everyone Is a Caregiver

At UMass Memorial Health everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts and a place where we can help you build the career you deserve. We are more than 20000 employees working together as one health system in a relentless pursuit of healing for our patients community and each other. And everyone in their own unique way plays an important part every day.

Manages assigned program(s) provided on site and ensures program processes are consistent with regulations contractual expectations agency policies and best clinical practices. The Program Director manages the efficient functioning of clinical and business processes necessary for quality care delivery.

I . Major Responsibilities :

1. Management of the day-to-day operations of the assigned program(s) consistent with the agency mission policies procedures and with applicable laws regulations accreditation standards and other applicable standards.

2. Provide culturally competent leadership to the program .

3. Provides and / or assigns clinical and administrative supervision to staff and evaluates their performance.

4. Foster and maintain relationships with external stakeholders and represent CHL at all local and statewide meetings coalitions payers and other stakeholder events. Develops pathways to and from community providers to support access to care for clients.

5. Manage the programs case assignment admissions transfers and discharges.

6. Maintain system for chart audits consistent with applicable agency accreditation and regulatory standards.

7. Ensure quality of program documentation

8. Provide training on evidence-based practices and relevant subjects including customer service systems of care internal programs and resources . Maintains compliance with program specific training topics and needs .

9. Establish and maintain relationships with internal programs and departments to promote collaboration and communication throughout the agency.

Standard Management Level Responsibilities :

1. Directs and supervises assigned personnel including performance evaluations scheduling orientation and training. Makes recommendations on employee hires transfers promotions salary changes discipline terminations and similar actions. Resolves grievances and other personnel problems within position responsibilities.

2. Develops and recommends the budgets for the programs managed. Manages activities to assure financial goals are met.

3. Coordinates the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved.

4. Provides effective direction guidance and leadership over the staff for effective teamwork and motivation ; fosters the effective integration of efforts with system-wide initiatives.

5. Encourages and supports diverse views and approaches demonstrates Standards of Respect and contributes to creating and maintaining an environment of professionalism respect tolerance civility and acceptance toward all employees patients and visitors.

6. Integrates diversity into departmental objectives such as hiring promotions training vendor selections etc.

7. Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations.

8. Ensures compliance with regulatory agencies such as DPH (Department of Public Health) DMH (Department of Mental Health) etc . Develops and maintains procedures necessary to meet regulatory requirements.

9. Ensures that programs compl y with agency established policies quality improvement initiatives safety and infection control policies and procedures.

10. Ensures adequate equipment and supplies for department.

11. Develops and maintains established departmental policies procedures and objectives .

12. Ensures compliance with all health and safety regulations and requirements.

13. Maintains regular reliable and predictable attendance.

14. Performs similar or related duties as or directed.

All responsibilities are essential job functions.

II. Position Qualifications :

License / Certification / Education :

Required :

1. B achelors Masters or Doctoral degree in a behavioral health field : psychology social work mental health counseling or marriage and family therapy.

2. Some programs may require independent licensure including L MHC LICSW LMFT or Licensed Psychologist .

3. Driving is not a requirement.

Preferred :

1. Licensed Addition and Drug Counselor ( L ADC ) may be preferred.

Experience / Skills :

Required :

1. Minimum of 2 years supervisory experience.

2. Knowledge of community behavioral health operations.

3. Knowledge of clinical treatment and / or crisis management with individuals with severe and persistent mental illness developmental disabilities and / or substance use disorder .

4. Effective communication with consumers staff peers and other professionals.

5. Excellent verbal written and computer skills.

Preferred :

1. Strong organizational and delegation skills.

2. Ability to identify priority tasks in fast p aced environments.

I II . Physical Demands and Environmental Conditions :

Work is considered sedentary; position requires work indoors in an office environment.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

Were striving to make respect a part of everything we do at UMass Memorial Health for our patients our community and each other. Our six Standards of Respect are : Acknowledge Listen Communicate Be Responsive Be a Team Player and Be Kind. If you share these Standards of Respect we hope you will join our team and help us make respect our standard for everyone every day.

As an equal opportunity and affirmative action employer UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin age disability gender identity and expression protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.

Required Experience :

Director

Key Skills

Business Development,Computer Hardware,Communication,ABAP,Fpga,Analytics

Employment Type : Full-Time

Experience : years

Vacancy : 1