Client Relationship Manager

Client Relationship Manager

As a Client Relationship Manager, you are the backbone and driving force of the administrative support for our National Sales team. You ensure a seamless client onboarding process, organize data for marketing plans, support sales reporting, and handle various administrative duties that contribute to our overall success. Your laser focus on customer satisfaction guides your interactions with clients, ensuring they have an exceptional experience from the start. You actively participate in supporting our sales team and sales strategy, contributing your expertise and support to drive our success.

Your strong collaboration skills come into play as you partner with our National and Regional Sales team members, creating a cohesive sales environment. You partner with the sales team and Sales Operations Specialists to ensure that our Salesforce CRM is updated and current. Client portals are in good hands with you as you manage them with ease. Your keen eye for detail extends to proposals, the RFP process, and marketing efforts as you work with the Marketing and RFP teams to ensure compliance with branding guidelines in all presentations, collateral, and events. You are a valuable asset, supporting the sales team and ensuring a smooth flow of information.

Responsibilities :

• Laser focus on the customer to ensure an exceptional experience
• Actively participate and support the sales team and sales strategy
• Support and participate in client meetings as necessary
• Promptly address customer needs and escalate issues quickly
• Actively partner with National and Regional Sales team members to ensure a cohesive sales environment
• Collaborate with sales team members and Sales Operations Specialists to ensure Salesforce (CRM) data is updated, current, and accurate
• Collaborate with Marketing to ensure adherence to branding guidelines in all presentations, collateral, and events
• Support the sales team with proposals and the RFP process
• Manage client portals as necessary
• Administrative duties may include data entry, expense reports, event planning, and logistics
• Flexibility to travel 10%, including overnight
• Travel to disaster sites with extended stays may be required

Experience & Education :

First Onsite provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

First Onsite (and its Companies) participates in E-Verify. We will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS) with information from each new employer's Form I-9 to confirm work authorization.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Third party resume submissions not accepted. Any resume submitted will be considered the property of THE COMPANY, and THE COMPANY will not be held liable to pay a placement fee. Subject to Federal, State and Local laws, regulations and / or ordinances, applicant must be able to pass Background Check and Pre-employment Drug Screen.