Field Service Technician II - DEN $5,000 Sign on Bonus

Overview

Smiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security and freedom of movement. Smiths Group plc is a FTSE100, global business with around 14,600 colleagues, based in 50 countries. The company designs, manufactures and delivers innovative solutions and operates with values grounded in integrity, respect, ownership, customer focus, and passion.

This position requires daily travel to locations in and around the Denver Metro area, including the Denver airport.

Responsibilities

• Troubleshoots, services, installs (deploys) and repairs Trace, X-Ray, CT X-Ray and Cargo Inspection equipment at customer sites.
• Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed.
• Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements.
• Conducts follow up calls with the customer to ensure satisfaction of work.
• Responsible for meeting daily service repair needs and driving customer satisfaction.
• Fosters positive customer relations and a high degree of customer satisfaction by communicating effectively with customers.
• Installs, repairs and maintains equipment in the field; provides customer training as required.
• Responds to emergency and non-scheduled calls for service within established response time goals.
• Completes all scheduled maintenance within required deadlines; documents inspections, maintenance and repair work and submits paperwork in a timely basis.
• Orders, installs, and returns parts and manages repair parts cycle time; maintains an accurate inventory of parts and tools.
• Maintains currency on all technical certifications.
• Reviews logs for open issues and prepares formal reports to customers as necessary.
• Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.
• Looks to senior level field service technicians for knowledge growth and support when needed.
• Ensures tools and test equipment are properly maintained and calibrated.
• Assesses product / equipment performance based on field support data; recommends modifications or improvements.
• Seeks to provide technical support to customers and other service professionals as required.
• May participate in site surveys, pilot program service activities, attending meetings, championing special projects and preparing exclusive reports.
• Possesses a solid level of technical knowledge on the company's Trace and X-Ray technologies.
• Maintains clear and concise business communication proficiency, both oral and written.
• Establishes and maintains a close relationship with senior level field service technicians and Product Managers to support customer needs and stay aware of current technical trends.
• Exercises every available measure to control and minimize costs while maximizing revenue.
• Must submit expenses, time cards and other administrative tasks within specified timelines.
• Travel, overtime and work hours outside Monday-Friday may be required.
• Comply with and ensure department compliance with Company health, safety and environmental policies; comply with all applicable U.S. export control and security regulations.
• Other duties as required.

Qualifications

Work Environment

Work is typically at customer sites such as airports, correctional facilities, courthouses, cruise ships or other locations as required.

Note : SDI is a Federal Contractor and a drug-free workplace. By submitting an application, I understand the company may require drug testing as permitted by law.

Additional Information

We offer… Training and opportunities for career growth across the business, a supportive and inclusive environment, leadership focusing on safety and wellbeing, and a range of benefits.

Salary : HIRING SALARY RANGE : $79,500-$83,100. Salary determined by education, experience, knowledge, skills, and abilities. Benefits package available. For details, visit the rewards and benefits information on our careers page.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, or any other legally protected characteristic.

If you need a reasonable accommodation to search for a job opening or to submit an online application, please email stat@smiths.com or call toll-free 877-703-1029. This contact is to assist disabled job seekers, and messages for other purposes may not be answered.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of protected characteristics. We are an inclusive company with values grounded in equality and ethics.

At no time during the hiring process will Smiths Group or recruitment partners request payment to participate. Apply directly through our careers page.

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