Business Systems Analyst

Job Description

Job Description

We are looking for an experienced Business Systems Analyst to join our team on a long-term contract basis. Based in Lexington, Kentucky, this role offers a hybrid work environment with 2–3 days onsite preferred, though remote work may be considered for candidates meeting all requirements. This position is focused on execution, requiring hands-on involvement in system integrations, vendor coordination, and technical workflows to meet business needs effectively.

Responsibilities :

• Collaborate with internal teams to gather and translate business requirements into actionable technical solutions.
• Support the implementation of workforce and recruiting tools, ensuring seamless integration with custom systems.
• Assist in the selection and deployment of a new Product Information Management solution, integrating it with existing systems.
• Manage ongoing system support, including Zendesk and custom legacy systems, to optimize technical workflows.
• Coordinate with vendors to facilitate system integrations and address technical challenges.
• Develop and maintain technical documentation, including Business Requirement Documents (BRDs).
• Ensure successful data transfers, API mappings, and workflow integrations.
• Work within mixed project methodologies, including Agile and Waterfall, to deliver integration-focused outcomes.
• Act as a liaison between technical teams, vendors, and business stakeholders to ensure alignment and clarity.
• Troubleshoot and resolve system issues to maintain operational efficiency.
• A minimum of 5–8 years of experience as a Business Systems Analyst.
• Proficiency in workforce management tools such as Workday, Ceridian, or similar systems.
• Strong background in product data systems, including Zendesk or comparable platforms.
• Proven expertise in system integration, data workflows, API transfers, and technical mappings.
• Experience working with legacy or custom systems like AS 500.
• Ability to manage vendor relationships and coordinate across cross-functional teams.
• Familiarity with both Agile and Waterfall methodologies.
• Exceptional analytical and problem-solving skills to address technical challenges effectively.