Talent.com
WELLS FARGO BANK
Fraud & Claims Operations RepresentativeWELLS FARGO BANK • SAN ANTONIO, Texas, United States of America
Fraud & Claims Operations Representative

Fraud & Claims Operations Representative

WELLS FARGO BANK • SAN ANTONIO, Texas, United States of America
30+ days ago
Job type
  • Full-time
Job description
About this role:

Wells Fargo is seeking a Fraud & Claims Operations Representative in Credit Card Non-Fraud as a part of Fraud & Claims Management. Find out why we're the #1 financial services company to grow YOUR career. Apply today.

In this role, you will:
  • Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity
  • Perform moderately complex customer support tasks by utilizing solid communication, and verbal and written skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim
  • Oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications, and may contact third parties for research, as needed
  • Receive direction from supervisor and escalate questions or issues
  • Interact with immediate team and functional area on wider range of information, plus internal or external customers
Required Qualifications:
  • 1+ years of Customer Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
  • Fraud claims, detection, or prevention experience or banking financial operations experience
  • Experience handling inbound and/or outbound phone calls in a high volume, high production environment
  • Bilingual speaking and listening proficiency in Spanish/English
  • Experience providing strong customer service while listening, eliciting information efficiently, comprehending, and resolving moderately complex customer issues
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Ability to work effectively, as well asindependently or as a team, in a results-driven environment while managing own caseload within timeframe expectations
  • Strong analytical and problem-solving skills with high attention to detail and accuracy
  • Excellent verbal, written, and interpersonal communications skills
  • Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers
Job Expectations:
  • Must be able to attend full duration of required training period
  • This position is not eligible for Visa sponsorship
  • Ability to work additional hours as needed
  • Schedule may be eligible for a shift differential under the terms of the shift differential policy
  • Must work on-site at the location posted


Training Schedule:
  • Start Date: 01/26/2026
  • Monday - Friday 8:00am - 5:00pm for 6 weeks
  • Hours of operations after training: You will be assigned a work schedule within the business operating hours of 8:00am-11:00PM
Posting End Date:
16 Nov 2025
*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Create a job alert for this search

Fraud & Claims Operations Representative • SAN ANTONIO, Texas, United States of America

Similar jobs

Director, Claims Operations (Field)

USAASan Antonio, TX, United States
Full-time

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice.We seek to be the #1 choice for the... Show more

 • Promoted

PayPal Fraud Analyst

TradeJobsWorkforce78205 San Antonio, TX, US
Full-time

Take the next step as our new PayPal Fraud Analyst to perform daily responsibilities with dedication.Ensure compliance with company and safety standards.Provide excellent interactions with customer... Show more

 • Promoted

Revenue Specialist

The Judge GroupSan Antonio, TX, United States
Full-time

The Judge Group is seeking a highly skilled.This role is ideal for someone who thrives in a fast‑paced environment, operates independently, and brings strong problem‑solving skills to every stage o... Show more

 • Promoted

Director of Reimbursement

Peyton Resource GroupSan Antonio, TX, United States
Full-time

The Director of Revenue Cycle is responsible for overseeing and improving all aspects of the revenue cycle process, with a focus on increasing clean claim submission, reducing denials, and improvin... Show more

 • Promoted

Senior Hospital Operations & Growth Leader

University HospitalSan Antonio, TX, United States
Full-time

A leading healthcare facility in San Antonio is seeking an Associate Administrator to join its senior leadership team.This role requires collaboration with physicians and nursing to enhance patient... Show more

 • Promoted

VP, First-Party Fraud Risk & Strategy Lead

00002 Citibank, N.A.San Antonio, TX, United States
Full-time

First Party Fraud Lead in San Antonio, Texas.This strategic role requires strong experience in operational risk and expertise in establishing policies to minimize losses.Candidates should have 6-10... Show more

 • Promoted • New!

Fraud Operations Specialist

CitiSan Antonio, TX, United States
Full-time

Working at Citi is far more than just a job.A career with us means joining a team of more than 230,000 dedicated people from around the globe.At Citi, you'll have the opportunity to grow your caree... Show more

 • Promoted

Claims Operations Analyst

Leading Utilities OrganizationSan Antonio, TX, United States
Temporary

Location: San Antonio, TX: (REMOTE) Duration: 7-month contract (05/04/2026 12/31/2026) Schedule: Monday Friday, 40 hours/week.We are seeking detail-oriented Insurance Operations Analysts to suppo... Show more

 • Promoted

TEMP- Claims Adjuster

Argonaut Management Services, IncSan Antonio, Texas, United States
Temporary

Argo Group is an underwriter of specialty insurance products in the property and casualty market.Argo offers a full line of products and services designed to meet the unique coverage and claims-han... Show more

 • Promoted

Collections

TradeJobsWorkforce78219 Kirby, TX, US
Full-time

Responsible for performing various collection duties on consumer or mortgage accounts in various stages of risk or performance to effectively reduce delinquency, losses and increase recoveries.Area... Show more

 • Promoted

Actuary

TradeJobsWorkforce78294 San Antonio, TX, US
Full-time

Actuary Job Duties: Interprets financial information to determine forecasts and ... Show more

 • Promoted

PayPal Risk Operations Associate

TradeJobsWorkforce78298 San Antonio, TX, US
Full-time

An exciting opportunity awaits for a PayPal Risk Operations Associate to perform daily responsibilities with dedication.Provide excellent interactions with customers and colleagues.Stay adaptable i... Show more

 • Promoted

Guidewire Claimcenter Integration Lead

XCUTIVES Inc.San Antonio, Texas, US
Full-time +1

Role - Guidewire Claimcenter Integration Lead.Job Type - Full Time Permanent.Submit your CV and any additional required information after you have read this description by clicking on the applicati... Show more

 • Promoted • New!

Fraud Representative

TaskUsSan Antonio, TX, United States
Full-time

TaskUs partners with the world's most innovative and disruptive brands to protect what matters most and help them thrive in an ever-changing world.With over 25,000 employees globally, TaskUs has bu... Show more

 • Promoted

Head of Risk Management - USAA Investment Services Company (ISCO)

USAASan Antonio, TX, US
Full-time

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice.We seek to be the #1 choice for the military... Show more

 • Promoted

Performance Operations Specialist - Remote

TrueCar, Inc.San Antonio, TX, United States
Remote
Full-time

Are you a problem-solver who believes that great service is the best retention strategy? As a.Performance Operations Specialist.Reporting into the VP, Performance Operations, your mission is to pro... Show more

 • Promoted • New!

Operations Manager

TradeJobsWorkforce78214 San Antonio, TX, US
Full-time

Operations Manager Job Duties: Oversees operational systems, processes, and infrastructure while looking fo... Show more

 • Promoted

Claims Supervisor

SWBCSan Antonio, TX, United States
Full-time

SWBC is seeking a talented individual to supervise the staff and activities involved in the accurate processing of mortgage claims to include resolving complex claims, training employees, and overs... Show more

 • Promoted

P&C Claims Industry ExpertIndustry Advisor

Diverse LynxSan Antonio, TX, United States
Full-time

Industry Advisor San Antonio, TX - Onsite.Must Have Technical/Functional Skills:.Demonstrated success leading cross-functional initiatives that improved claims outcomes (cycle time, leakage, etc. Show more

 • Promoted

Fraud Prev & Detect Lead

BOK FinancialSan Antonio, TX, United States
Full-time

Keeping our customers safe from fraud is critical to the success of our operation.If you are looking for a job that combines your passion for analytical thinking and problem solving with ample oppo... Show more