Job Title : Supervisor
Location : WILLIAMSON STREET
Department Name : Emergency Dept Access Service
Req # : 0000202569
Status : Shift : Evening
Pay Range : $54,600- $66,300
Pay Transparency :
The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.
The Compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience,
Job Overview :
Ensure that [unit / department / division] is in compliance with all applicable policies, laws and regulations
Qualifications : Required :
- High School graduate
- Previous hospital or related healthcare experience preferably with some supervisory experience
- Strong supervisory / leadership skills
- Extensive knowledge of pre-admission, authorization, verification, insurance reimbursement contracts and departmental and system policies and procedures
- Extensive knowledge of legal aspects of Patient Access Services, including state federal regulations regarding Patient Access, medical legal deaths, living wills, organ donation, and other hospital responsibilities
- Ability to prioritize and delegate in response to multiple, changing demands. Strong Communication skills, both written and verbal
- Understand Patient Access Services potential positive or negative impact on the hospital accounts receivable, cash flow, and bad debt processes. Knowledge of on-line computer system application
- Ability to proactively identify the needs of the customers, creating and implementing change.
- Interpersonal abilities necessary to effectively deal with all levels of hospital personal as well as legal representatives, third party payors, patients, etc.
- Analytical skills necessary to comprehend complicated issues and formulate creative solutions for problem solving. Knowledge of applicable Joint Commission requirements.
Scheduling Requirements :
Shift- 3 : 00pm-11 : 00pmMonday Friday with weekends; on call (24 / 7)Full TimeEssential Functions :
Assumes responsibility for the operation and management of the department in the absence of the Director.Managers and supervises the daily activities and workflows of Census Management ensuring timely and accurate bed assignmentEnsures patient, physician, and nursing needs are met while maintaining alignment with the goals of Patient Access Services, both customer service and financialPlans and manages the pre-encounter process to include scheduling, pre-registration, registration, patient and family education, clinical and financial prerequisites, pre-certification, verification of benefits, utilization management, and patient / family communicationProvides leadership and timely interaction with employees regarding staffing issuesProvides 24-hour direction and guidance to staff.Monitors Admissions / Registration area activities and performance by analyzing and responding to available statistical dataMonitors quality assurance standards, and when appropriate, recommends, implements and maintains standards, policies, and procedures to improve productivity and efficientlyInterprets and explains complex activities to patients, physicians, and staff necessary for compliance with managed care contracts, as well as other insurance plansRecognizes learning and orientation needs of staff and participates with the trainer in meeting those needs.Questions and identifies possible areas for problem resolution to patient carePlans, schedules and organizes work, ensuring proper distribution of assignments and efficient utilization of personnel, space and facilityProvides a workplace that exemplifies teamwork and customer service while treating all staff members with dignity and respectMonitors employees individual performances as compared to standards for making periodic performance evaluation of employee fairly accurately and objectivelySchedules and coordinates employees PTO, sick time, and discretionary time offMaintains operations within budget and provides justification for variances to DirectorMaintains confidentiality of all information related to patients, medical staff, employees, and as appropriate, other informationDemonstrates expertise in inpatient / outpatient hospitalization accessibility for Admission personnel, physicians and their designees, patient care units, ancillary areas, and patientsCoordinates individual and group trainingMakes time to observe and study staff as they are working in real-time to identify skill deficiencies, process problems and procedural misunderstandings.Manages the training and orientation of new hiresConducts performance evaluations at the end of the introductory period, annually, and at any other timely counseling as neededKeeps a record of any verbal or written communication with staffSuggests action plans for immediate Correction of any disciplinary problems and plans follow-up meetings to assess progress.Ensures staff has effective work driver, work tools, and supplies to execute their assigned work tasksEnsures staff has effective work driver, work tools, and supplies to execute their assigned work tasksReviews patients charts for completion and accuracy and ensures the results are reported in a timely mannerDevelops, implements and manages continuous quality improvement procedures to systematically monitor quality of workTracks key performanc