Business Account Administrator

Job Description

Job Description

This is an exceptional opportunity for an organized and capable person looking to grow into a role within sales and account management and who wants to be part of an established consumer electronics company that allows for empowerment to make real contributions to the company’s success.

This role will work in a professional hybrid office environment and reports to our International Sales Manager.

Job type : Full-Time

Pay range : $26.44- $31.25

The Business Account Administrator will join the Sales team and drive profitable business partnerships and inventory management strategies between retail and vendor partners.

In this role you will provide Sales & Marketing support by :

• Receiving, prioritizing, and responding to in-bound customer inquiries within expected time frames and take an ownership of initiating sales orders.
• Respond to customer inquiries such as stock check, order status check, price check, claims, returns etc.
• Support sales with vendor and retail management including all administrative follow-up and back office support.
• Build relationships with cross functional company teams, merchandising & planning, internal sales, operations, inventory planning, product managers, overseas office, other company retail analysts and outside vendors.
• Maintaining accurate record of retail program agreements, price lists, product information, order status, planning issues and vendor set-ups.
• Monitoring of all retail purchase orders, ad programs, promo offers, returns and defectives.
• Following up with outside sales reps and retail buying offices.
• Monitoring and managing all in-stock / out-of-stock product levels.
• Analyzing vendor performance metrics to identify issues and root causes of retail execution issues.
• Presenting sales analytic reports based on industry trends to Senior Executive Team (CEO, CFO and CRO).

Knowledge, Skills, and Experience :

Minimum Experience Required :

• Bachelor degree in Business Administration or equivalent.
• 1-2 years of experience working with national mass & regional retail channel and ecommerce companies in Consumer Electronics, Toys, Lifestyle, Home Goods, or related industries;

internship experience will be considered .

• An understanding of the sales process from purchase order to on-retail shelf placement.
• Knowledge of order processing and shipping procedures.
• Background in sales forecasting, POS reporting, inventory & stock management reports.
• Analytical thinker with problem solving skills; ability to identify issues and provide recommendations.
• Strong Excel and Data skills Aggregating, Managing & Maintaining of data.
• Expertise in Excel (pivot tables, v-look ups, sorting / grouping data, etc.).
• Proficiency in Microsoft Outlook, PowerPoint and Word.
• Experience working with Vendor Central (Amazon), Partners Online (Target), and Retail Link (Walmart) strongly preferred.
• Have clear, effective and concise verbal and written communication skills.
• Have strong initiative to work with limited supervision.
• Effective organization skills and ability to multi-task a must.
• Ability to improve and streamline processes to be more efficient and profitable.

There is a potential for approximately 10% travel to business meetings, trade shows, vendor events, etc.

The Singing Machine offers competitive benefits such as a flexible hours, medical, dental, and vision insurance are all paid for employees and are effective the first of the month following date of hire.

We also provide vacation, personal time, sick time, paid holidays and floating holidays, 401(k) with an employer match, flexible spending accounts, tuition reimbursement, Aflac supplemental insurance, karaoke

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