Parts Sales

Job Description

Job Description

Part Sales

Key Job Elements :

The Parts Salesperson will be responsible for handling part inquiries, generating service quotes, managing warranty parts and RMAs, and assisting customers with their parts-related queries via calls or emails.

Responsibilities :

The following is a list of the essential duties and responsibilities that are expected of the Part Sales position; however, additional duties may be assigned,

• Replacement part orders
• Assist with part inquiries.
• Generate quotes for the service department when needed.
• Manage warranty parts and RMA’s as required.
• Answer calls or emails from customers for parts.
• Look up and identify parts.
• Generate quotes and follow up on leads.
• Enter part orders.
• Maintain and update parts backlog.
• Provide order status and tracking information to customers.
• Verify part inventory and information when required.
• Consult with engineering to approve alternate parts.
• Update weekly sales report and attend weekly sales meetings.
• File warranty claims with vendors.
• Generate quotes for the service department when needed.
• Inquire on pricing and lead time for parts with vendors.
• Assist with pulling small parts when needed.
• Deliver small, expedited orders to logistic company when needed.
• Notify purchasing if parts are missing in purchasing report.

Education / Requirements :

• X years of experience as an electrical technician or similar role
• Strong communication and problem-solving skills
• Ability to manage and coordinate multiple projects simultaneously

Physical Requirements :

• Able to sit or stand for prolonged periods
• Ability to lift and carry up to 50 lbs

Disclaimer :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at a time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions.

The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily.

If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.